UK Contract Sales Coordinator at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Life Sciences, Service ContractsIndustries

Requirements

English language fluent
Another language is appreciated
A strong sense of customer service and ability to work with a broad range of Customers and within the matrix structure of our organization
Well organized and able to multitask across the full range of administration duties
Efficiency in administration, able to work quickly, accurately and ability to work independently
Positive attitude with the desire to solve problems
Wanting to work as part of a team to meet metrics and achieve sales targets
Proficiency using Microsoft Tools including Outlook, SAP and SFDC
Solid understanding of mathematics (basic equations and percentages)
A background in any of the following environments: Life Sciences, Healthcare, Laboratories or other regulatory environments

Responsibilities

Coordination between different local teams and Customers
Ensuring customer contact information is accurate on support plan records within the databases
Tender management, crafting quotations, gaining approval and submitting, following through on queries and tracking win/lose
Ownership for queries raised, following through to resolution, troubleshooting to ensure that process is followed and reviewed with the Budapest Customer Care Team
Working with the Sales Team to generate and provide complex quotations within the required time frames and SLA’s
Responsible for following up quotations with customers to identify those who are renewing before renewal date and flagging overdue renewals to sales team where appropriate
Whenever possible convert Time & Materials customers or Out of Warranty customers to Support Plan customers
Ensure pricing is in alignment with the European price list and discount approval matrix
Acknowledge Extended Warranty sales with Sales Team and ensure that the pricing is in accordance with European discounting guidelines
Support Service Sales Team with preparation of challenging deals (e.g. prepare service history reviews, cost analysis and price calculations, etc.)
Assist with regional sales campaigns and promotions
Actively work to improve the quality of sales interactions with customers by providing support with sales exchanges, solution oriented to support our customers queries
Occasional involvement in sales, customer service or process related projects, e.g. PPI

Skills

Key technologies and capabilities for this role

Tender ManagementQuotation PreparationCustomer Query ResolutionSales CoordinationContract RenewalPricing AlignmentDiscount ApprovalCRM Database ManagementSales CampaignsCost Analysis

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an office-based role with standard Monday-Friday hours and office environmental conditions.

What salary or compensation is offered for this Sales Coordinator role?

This information is not specified in the job description.

What key skills are required for the UK Contract Sales Coordinator position?

Required skills include fluent English (another language appreciated), proficiency in Microsoft Tools including Outlook, SAP and Salesforce, strong customer service, organization and multitasking abilities, and a solid understanding of mathematics.

What is the team structure like for this role?

This role is part of the IES EMEA Commercial Team, acting as a liaison between the Customer Care Centre in Budapest and the in-region sales team, within a matrix organizational structure.

What makes a strong candidate for this Sales Coordinator role?

Strong candidates have a strong sense of customer service, ability to work in a matrix structure, are well-organized multitaskers, efficient in administration, work independently with a positive problem-solving attitude, and have experience in life sciences, healthcare, laboratories, or regulatory environments.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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