Transportation Customer Service Representative at UFP Industries

Chandler, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, LogisticsIndustries

Requirements

High school diploma or equivalent
1 – 3 years of experience in transportation, logistics, or customer service role
Understanding of freight movement, delivery schedules, and transportation terminology preferred
Familiarity with load tracking systems and transportation management systems (TMS) preferred
Proficiency in Microsoft Office preferred
Knowledge of company policies and procedures preferred

Responsibilities

Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
Monitor and update customers on load status and delivery times
Serve as the primary contact for customer questions and concerns
Proactively identify service disruptions and coordinate resolutions
Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
Maintain accurate system updates to reflect real time status
Responsible for required data entry and research associated with delayed loads
Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
Promote and support the use of portals, tracking tools, and automated notifications
Responsible for maintaining SOPs for assigned plants

Skills

Key technologies and capabilities for this role

Customer ServiceShipment TrackingLoad Progress MonitoringMicrosoft OfficeTransportation Management SystemsTMSFreight MovementData EntrySOP Maintenance

Questions & Answers

Common questions about this position

What qualifications are required for the Transportation Customer Service Representative role?

A high school diploma or equivalent is required, along with 1-3 years of experience in transportation, logistics, or customer service. Preferred qualifications include understanding of freight movement and transportation terminology, familiarity with load tracking systems and TMS, proficiency in Microsoft Office, and knowledge of company policies.

Is the salary specified for this position?

This information is not specified in the job description.

What is the employment type for this role?

The position is full-time.

What does the company say about equal opportunity?

The company is an Equal Opportunity Employer.

What experience makes a strong candidate for this role?

Candidates with 1-3 years in transportation, logistics, or customer service, plus familiarity with freight terminology, load tracking systems, TMS, and Microsoft Office, will stand out.

UFP Industries

Manufactures and distributes construction and packaging products

About UFP Industries

UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.

Muscle Shoals, AlabamaHeadquarters

1955Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Rising lumber costs could impact UFP's profit margins.

Construction slowdown due to high interest rates may reduce UFP's revenue.

Stricter European environmental regulations could increase UFP's compliance costs.

Differentiation

UFP Industries operates globally, serving diverse sectors like construction and packaging.

The company leverages a broad operational footprint to meet varied client needs.

Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.

Upsides

Growing demand for sustainable packaging boosts UFP's eco-friendly product development.

E-commerce growth increases demand for UFP's packaging solutions.

Urbanization trends drive demand for UFP's residential and commercial construction products.

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