Transformation Director

Position Overview

• Location Type: [Not Specified]
• Job Type: Full-time
• Salary: [Not Specified]

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer: We build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: Future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence.

Kraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business. Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success. We are tracking toward 100 million customer accounts on the platform by 2027.

Responsibilities

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation.
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk.
• Develop deep relationships with our C-suite client executives.
• Communicate effectively to stakeholders at all levels, both internally and externally.
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed.
• Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations.
• Understand the program details and report progress to the client and internal stakeholders.
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Requirements

• Experience in New Zealand utilities sector is highly desirable.
• Proven track record of leading significant business transformation projects, ideally within utilities or similar complex industries.
• Demonstrated ability to present and negotiate with C-suite executives, and to initiate strategic discussions.
• Pragmatic and effective problem solver, capable of focusing efforts on critical priorities.
• Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations.
• Collaborative team player with experience working effectively across local.