Responsibilities

As a Transformation Director, you will be accountable for the successful execution of client implementation programs using the Build-Operate-Transfer methodology, encompassing technology, operations, and culture transformation. You will develop solutions to integrate clients into the new software and operating model, fostering delivery acceleration and risk reduction. Furthermore, you will cultivate deep relationships with client C-suite executives, communicate effectively with stakeholders, demonstrate Kraken’s business value, and establish a lasting governance model. You will set the direction and pace for program execution, manage internal and external expectations, remove roadblocks, and make prioritization decisions to ensure successful client transformations. Additionally, you will understand program details, report progress, embody Kraken’s ways of working, provide support and feedback to the team, and reinforce an environment of psychological safety.