ServiceNow

Transformation & Change Manager - Digital Technology Experience, Change Activation

West Palm Beach, Florida, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 8+ years of work experience in change, strategy, or transformation roles within a fast-paced, dynamic environment, ideally within a consultancy, and demonstrate a willingness to integrate AI into work processes, decision-making, or problem-solving, including experience with AI-powered tools and insights. A Bachelor's degree is preferred, and a consulting mindset is also required.

Responsibilities

The Transformation & Change Manager will conduct impact, stakeholder, and organization analyses to determine the scope and severity of change initiatives, develop and execute change strategies to drive product adoption and improve employee experience, create executive and strategic communications, collaborate with business leads and teams to drive a cohesive approach for change, track the success of adoption efforts, and support teams in identifying opportunities and accelerating execution.

Skills

Digital Technology
Change Management
Stakeholder Analysis
Impact Analysis
Product Adoption
Transformation
Experience Design
AI-driven Automation
Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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