Trainee Case Manager - Workers Compensation at DXC Technology

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
Excellent communication skills – both written and verbal
Strong customer service skills and the ability to handle high volumes of phone based customer enquiries
Previous medical administration experience (advantage)
Previous experience in the Insurance, Allied Health, Legal industries (advantage)
Background in customer service, medical administration, insurance claims, or recent graduate in Law, Business, Nursing, Allied Health, Psychology
The ability to work concurrently across multiple technology platforms
Strong analytical and problem solving skills
The ability to plan and organise work in a manner that ensures timeframes are managed
Ability to work within a team in an office-based environment
Sensitivity to issues related to people with medical, cultural and social needs
Australian Citizen or Permanent Resident

Responsibilities

Provide needs-based services to people with work related injuries
Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work
Ensure injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013
Liaise with injured workers, their employers and treating practitioners to facilitate and support medical management and return to work activities
Undergo 4 weeks' theoretical and practical training in workers’ compensation case management (learning claim life cycle, medical treatments, payments, return to work, legal aspects, challenging conversations)
Work in team developing skills: arranging medical examinations, taking high volume client/customer calls, assessing/processing payments, developing case management strategies, reviewing/monitoring treatment requests, liaising with stakeholders
Participate in further training throughout first 12 months on workplace injury management, return to work planning, dispute resolution, and workers’ compensation law

Skills

Workers Compensation

Case Management

Customer Service

Claims Processing

Return to Work Planning

Stakeholder Liaison

Medical Administration

Dispute Resolution

Payment Processing

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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