Tier II Site Lead (NE III) (Government) at AT&T

Santa Maria, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, National Security, TelecommunicationsIndustries

Requirements

Required Clearance: TS/SCI with polygraph
16 years of experience (combination of work history and education: Doctorate + 8 years, Master’s + 10 years, Bachelor’s + 12 years, Associate’s + 14 years, or HS diploma + 16 years)
Compliance with Department of Defense (DoD) 8140 Information Assurance
Office presence a minimum of 5 days per week at customer's site (no relocation offered)

Responsibilities

Responsible for the overall health and wellness of all site personnel
Guides, trains, and manages lower-level management and supervisors
Oversees daily operations, manages budgets, and sets performance objectives
Recruits, trains, and supports senior leadership as well as conducting regular performance evaluations
Manages internal and external stakeholder relations and negotiating contracts
Plans, evaluates, and optimizes operations to be efficient and cost-effective
Ensures that products and services comply with regulatory and quality standards, and that internal standards and procedures are followed
Prepares and presents monthly, quarterly, and annual reports for all operations and maintenance activities
Resolves escalated customer issues and incident reports
Coordinates network operations, maintenance, repairs, and upgrades
Determines specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas
Attend site specific meetings with customers and/or senior leadership
Develops and implements solutions for network problems
Develops and implements business plans to meet organizational objectives
Develops and implements conceptual, logical, or physical network designs, ensuring requirements are met
Develops and implements procedures to track and report network availability, reliability, capacity, or utilization
Develops and implements network security measures, such as firewall installation, configuration, and implementation
Estimates time and materials needed to complete projects
Monitors network performance and data input/output reports to detect problems, identify inefficient use of computer resources, or perform capacity planning
Participates in network technology upgrade or expansion projects
Researches and tests new or modified hardware or software products to determine performance and interoperability
Liaisons with vendors to address system issues, gather information about products, and discuss future needs
Coordinates the installation of new equipment
Designs, organizes, and delivers product awareness, skills transfer, and product education sessions for staff and suppliers
Explains design specifications to integration and/or test engineers
Develops plans or budgets for network equipment replacement
Prepares design presentations and proposals for staff or customers

Skills

Network Design

Network Testing

Network Inspections

Network Upgrades

Network Modeling

Hardware Integration

Software Solutions

Leadership

Team Management

Budget Management

Performance Evaluations

Stakeholder Relations

Contract Negotiation

Operations Optimization

Regulatory Compliance

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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