Tier 1 Security & Desktop Systems Specialist (Hybrid in Bangalore) at Smartsheet

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

An associate's degree in a related area and at least 2–4 years of experience in IT support, desktop administration, or security operations
Dual Platform Knowledge: Strong working knowledge of macOS & Windows as used in a corporate environment
Understanding and experience of Active Directory, Group Policy, and the Windows security model; familiarity with identity platforms like OKTA
Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices
Experience working with and troubleshooting Google G Suite, Microsoft Office 365, Zoom, Mimecast, and other web-based applications
Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers
Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM)
Demonstrated ability to manage work schedules, project, and task priorities with a strong attention to detail and autonomy
Flexible schedule as this job requires extended support hours, occasional night, weekend, and on-call work
Desire to work with end-users in a professional manner and communicate clear information to our customers
Demonstrated strong fluency in English, both written and verbal, sufficient for effective communication in a professional setting

Responsibilities

Provide 1st and 2nd tier support to investigate and resolve technical problems remotely and physically onsite
Monitor security events 24/7, triage alerts, and execute predefined incident response playbooks (e.g., endpoint isolation)
Escalate confirmed security incidents to Tier 2 or the Security Engineering team
Provide daily technical support to employees for internal desktop systems, software, and hardware, with a focus on endpoint security posture
Monitor the request queue (ticketing system), maintain passwords, data integrity, and file system security for the desktop environment
Perform employee onboarding tasks: machine & account setup, IT peripheral desk setup, and lead IT onboarding training
Install, configure, and troubleshoot desktop systems, workstations, and laptops (macOS & Windows)
Communicate technical information clearly to all personnel, regardless of their technical understanding
Review existing documentation for areas of improvement and submit knowledge entries to improve first-call resolution
Participate in development of information technology and infrastructure projects as assigned
Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation
Maintain shift logs and update incident records
Work with other IT Department tasks as assigned

Skills

Key technologies and capabilities for this role

CybersecurityEndpoint SecurityIncident ResponseTicketing SystemmacOSWindowsDesktop SupportHardware TroubleshootingSoftware InstallationEmployee OnboardingPassword Management

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid role based in Bangalore, involving both remote support and physical onsite work.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and experience are required for this position?

Candidates need an associate's degree in a related area with 2–4 years of IT support, desktop administration, or security operations experience, strong knowledge of macOS and Windows, experience with Active Directory, Group Policy, OKTA, hardware troubleshooting, and tools like Google G Suite, Microsoft Office 365, Zoom, and Mimecast.

What is the company culture like at Smartsheet?

Smartsheet emphasizes empowering teams to automate manual tasks, uncover insights, scale smarter, think big, take action, and unlock meaningful work where challenge meets purpose and passion turns into progress.

What makes a strong candidate for this role?

A strong candidate is flexible, technically proficient with a security-first mindset, experienced in dual-platform support (macOS & Windows), and skilled in troubleshooting, incident response, and clear communication to non-technical users.

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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