Teller at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
Bilingual based on branch needs (preferred)

Responsibilities

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities
Actively engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs
Accurately balance and process customer transactions efficiently following Bank Policy
Take ownership of escalated account services issues until resolution and accurately log all customer complaints
Transition identified sales opportunities and provide introduction to appropriate banking partner
Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities)
Process customer/account maintenance accurately
Complete Consumer AML/BSA/KYC related activities
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

customer servicetransaction processinglobby managementdigital engagementAMLBSAKYCcash handlingaccount maintenancecompliance

Questions & Answers

Common questions about this position

What education and experience are required for the Teller position?

A high school diploma or equivalent (GED) is required, along with a minimum of 6 months customer service experience including data entry and/or cash handling.

What key skills are needed for this role?

The role requires proven verbal communication skills, interpersonal skills, exceptional customer service, and well-organized time management skills.

Is this a full-time or part-time position?

This is a full-time position.

What is the company culture like at M&T Bank for this role?

The role emphasizes exemplifying empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking to support the company’s culture and brand, while promoting an environment of belonging.

What makes a strong candidate for the Teller role?

Strong candidates will have the required education and experience, plus proven skills in communication, interpersonal relations, customer service, organization, and time management.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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