Included Health

Pediatric Behavioral Health Nurse Care Manager

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health InsuranceIndustries

Job Summary

We’re looking for a Pediatric Behavioral Health Nurse Care Manager to join our Care and Case Management team. This role is ideal for a nurse who brings both clinical expertise and deep compassion to their work, ensuring the unique behavioral health needs of pediatric members are met with innovative, evidence-based interventions.

The telephonic Nurse Care Manager will support members navigating complex behavioral and medical health challenges. You’ll collaborate with a multidisciplinary team of healthcare professionals, care coordinators, and records specialists to deliver integrated, remote care in a virtual-first environment. The ideal candidate enjoys spending time on the phone with families, listening deeply, answering questions, and advocating for their needs. You should excel in creating and managing care plans, navigating behavioral health resources, and offering clinical guidance that supports both short- and long-term outcomes.

Employment Type: Full-Time

Schedule: Monday-Friday 9am-6pm PST

Responsibilities

  • Deliver coordinated, family-centered virtual Care Management by phone that improves behavioral health outcomes for pediatric members.
  • Develop personalized, goal-oriented care plans in collaboration with families and our multidisciplinary team.
  • Support members through behavioral health treatment plans, transitions of care, and episodes of acute behavioral health crises.
  • Help families navigate behavioral health systems, treatment options, benefits, and community-based resources.
  • Partner with local pediatricians, behavioral health specialists, schools, and other care team members to ensure aligned, coordinated care.
  • Provide compassionate, longitudinal support to families through continuous engagement and advocacy.
  • Coordinate resources that address clinical, behavioral, and social determinants of health impacting the child and family.

Required Qualifications

  • Bachelor of Science in Nursing (BSN) required
  • Must reside in a compact NLC state
  • Active Compact RN license in good standing with the nursing board of their state
  • Active California Nursing License
  • Willingness to become licensed in multiple states
  • Current CCM Certification preferred
  • 5+ years Nursing experience
  • 2+ years experience working in a Behavioral Health Pediatric setting
  • Be able and willing to work the shift schedule: Monday- Friday, 9am- 6pm PST
  • Comfortable managing a wide range of pediatric behavioral health conditions including anxiety, depression, ADHD, autism spectrum disorders, and trauma-related diagnoses.
  • Ability to manage volume while maintaining quality and a high standard of care.
  • Flexible and adaptable in a fast-paced, rapidly evolving care delivery model.
  • Familiar with HIPAA and committed to upholding the privacy and security of patient information.
  • Excellent verbal and written communication skills; able to explain clinical concepts in parent-friendly language.
  • Technologically competent and able to work across multiple electronic systems.
  • Demonstrated success working in multidisciplinary teams to coordinate care.
  • Deep understanding of cultural and socioeconomic factors influencing pediatric behavioral health.
  • Exceptional attention to detail and documentation quality.

Compensation

The United States new hire base salary target range for this full-time position is: $73,700 - $103,180 + equity + benefits.

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications.

Skills

Pediatric Behavioral Health
Nurse Care Management
Telephonic Support
Care Planning
Behavioral Health Resources
Clinical Guidance
Family-Centered Care
Multidisciplinary Team Collaboration
Social Determinants of Health

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters
2020Year Founded
$337.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.
Post-merger integration challenges could affect service delivery.
Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.
They provide 24/7 on-demand care with diverse providers.
Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.
Employers investing in healthcare benefits expand Included Health's client base.
Value-based care models align with Included Health's focus on outcomes.

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