TechOps Generalist at Octopus Energy

Warwick, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, TechnologyIndustries

Requirements

Experience leading on a range of technical projects across various technologies and platforms
Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
Experience working with multiple teams and managing multiple stakeholders
Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
Experience with Identity & Access Management systems like Okta or Microsoft Entra
Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
An understanding of identity provisioning technologies such as SCIM
Experience of designing and installing office networks - we use Cisco Meraki
A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing

Responsibilities

Provide delightful day-to-day technical support to all areas of the business, to ensure employees are able to do their job as efficiently as possible
Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
Collaborate closely with the Security team to ensure the right balance between security, productivity and user experience
Continually find opportunities to automate processes and improve the user experience
Empower people to help themselves by designing and building self-service solutions
Monitor and maintain all the tech in offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
Manage supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders from around the business (e.g., rollout of new identity provider, macOS and Windows MDM migration, rollout of device trust and posture compliance solution, replacement of insecure factors like SMS, office fit-outs, SaaS migrations for acquisitions)

Skills

Key technologies and capabilities for this role

Desktop SupportSystems AdministrationNetwork AdministrationTroubleshootingSSOAccount ProvisioningCloud ComputingDevOpsTechnical Support

Questions & Answers

Common questions about this position

What is the employment type for this TechOps Generalist role?

This is a full-time position.

Is this TechOps Generalist role remote or office-based?

This information is not specified in the job description.

What experience is required for the TechOps Generalist position?

Candidates need experience leading on a range of technical projects across various areas, dealing with ambiguity, and roles such as desktop support, systems engineer, DevOps, or IT support.

What is the company culture like for the TechOps team at Octopus Energy?

The team is small and efficient, ambitious, with a cloud-first approach, focused on providing world-class support, tackling big problems with variety daily, and shaping TechOps collaboratively.

What makes a strong candidate for the TechOps Generalist role?

A strong candidate is ambitious, knowledgeable, experienced in technical projects, comfortable with ambiguity, and has background in support or systems roles to help define and grow the TechOps team.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees