TechOps Generalist at Octopus Energy

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EnergyIndustries

Requirements

Experience leading on a range of technical projects
Knowledge of various IT roles, including: Desktop support analyst, 1st/2nd line support, Systems engineer, DevOps, Tech support, Technical support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Systems manager, Support manager
Experience with identity providers, macOS, and Windows MDM migration
Experience with device trust and posture compliance solutions
Experience with SaaS migrations (e.g., Microsoft 365 to Google Workspace)
Understanding of security best practices and balancing security with productivity

Responsibilities

Provide delightful day-to-day technical support to all areas of the business
Troubleshoot and fix a wide range of technical issues (laptop faults, network issues, account provisioning, SSO problems)
Collaborate with the Security team to ensure a balance between security, productivity, and user experience
Identify and implement opportunities to automate processes and improve the user experience
Design and build self-service solutions to empower employees
Monitor and maintain technology in offices worldwide (networks, meeting rooms, printers, digital signage, CCTV, door access control)
Manage supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders. Examples include: Rollout of a new identity provider, macOS and Windows MDM migration, Rollout of a new device trust and posture compliance solution, Replacement of insecure factors like SMS with phishing-resistant factors, Office fit-outs, including tech, SaaS migrations for acquisitions (e.g., Microsoft 365 to Google Workspace)

Skills

Key technologies and capabilities for this role

macOSWindowsMDMMicrosoft 365Google WorkspaceSSOIdentity ProvidersDevice TrustPosture ComplianceSaaS MigrationsDevOpsSystems AdministrationNetwork AdministrationAutomationSecurity Best Practices

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this TechOps Generalist role?

This information is not specified in the job description.

What skills and experience are required for this role?

Required experience includes leading technical projects, knowledge of IT roles like desktop support, systems engineering, DevOps, and systems administration, plus hands-on experience with identity providers, macOS/Windows MDM migration, device trust solutions, SaaS migrations, and security best practices.

What is the company culture like for the TechOps team?

The TechOps team is small and efficient, operates with a cloud-first approach, emphasizes automation and user experience, and offers high-impact roles with broad responsibilities and growth opportunities.

What makes a strong candidate for this TechOps Generalist position?

A strong candidate is ambitious, knowledgeable, and experienced in leading technical projects across various IT domains, with specific hands-on expertise in MDM migrations, SaaS transitions, identity management, and balancing security with productivity.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees