Technology Transformation Advisory at Accenture

Bandar Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Competency in ITSM (ITIL Process Definition, Integration Solutions, Architecture level configurations)
Experience leading at least a couple of Implementation projects in ITSM and one complete Implementation lifecycle for ServiceNow
Experience in ServiceNow custom application design and development
Expertise in ServiceNow deployments, integration with third-party tools, Orchestration, operational activities, Project Management, and merging multiple instances
Experience in ITSM migration/consolidations
Strong work experience in projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
Very good ITIL process knowledge and ability to evaluate correlations and impacts with respect to customer requirements and ITIL/industry standards
Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, or ITIL V4 Foundation
Ability to devise business critical metrics covering all aspects of value for clients
Experience developing frameworks to measure and track value realization metrics, aligned with business objectives and stakeholder expectations
Experience prioritizing transformation projects using financial analysis tools and value-based methodologies
Experience overseeing planning, execution, and delivery of complex transformation programs, adhering to timelines, budgets, and quality standards
Experience establishing governance frameworks and reporting mechanisms to monitor program progress and mitigate risks
Experience acting as a trusted advisor to senior leadership, providing insights and recommendations for transformation success
Experience facilitating workshops and cross-functional collaboration to align stakeholders on transformation objectives
Experience building and leading high-performing teams, mentoring junior employees, and fostering innovation and collaboration
Proven track record in setting up and driving a Project Management/Value Realization Office/Transformation Management Office for own organization or clients
Familiarity with transformation frameworks and agile methodologies
Experience designing and implementing governance frameworks and value realization metrics
Practical industry expertise across Financial Services, Retail, Consumer Goods, Telecommunications, Life Sciences, Transportation, Hospitality, Automotive/Industrial, Mining and Resources (or equivalent domains)
Bachelor’s degree
Analyst: 1+ years of experience; Consultant: 5+ years of experience
Experience in large-scale consulting and managing teams by executing against a roadmap
Experience in advising, scoping, and delivering agile transformative services
Added advantage: Experience leading or managing teams
Added advantage: Practical experience applying key methodologies (e.g., SAFe, LeSS, IC Agile) and market trends, with certification

Responsibilities

Devise business critical metrics covering all aspects of value for clients
Develop frameworks to measure and track value realization metrics, ensuring alignment with business objectives and stakeholder expectations
Prioritize transformation projects using financial analysis tools and value-based methodologies
Oversee planning, execution, and delivery of complex transformation programs, ensuring adherence to timelines, budgets, and quality standards
Establish governance frameworks and reporting mechanisms to monitor program progress and mitigate risks
Act as a trusted advisor to senior leadership, providing insights and recommendations to drive transformation success
Facilitate workshops and cross-functional collaboration to align stakeholders on transformation objectives
Build and lead high-performing teams, mentoring junior employees and fostering a culture of innovation and collaboration
Ensure the team is equipped with necessary skills and tools to deliver transformation initiatives effectively
Drive thought leadership in transformation management by bringing industry perspectives, enhancing practice offerings, developing go-to-market content, and collaborating with client leadership to shape and accelerate transformation initiatives

Skills

Key technologies and capabilities for this role

ITSMITILServiceNowServiceNow Systems AdministratorServiceNow Implementation SpecialistITIL V4IntegrationOrchestrationProject ManagementProgram ManagementStakeholder Engagement

Questions & Answers

Common questions about this position

What key skills and certifications are required for this Technology Transformation Advisory role?

The role requires expertise in ITSM including ITIL process knowledge, ServiceNow implementation, custom app development, deployments, integrations, and migrations. Candidates need experience leading implementation projects and must be certified in ServiceNow Systems Administrator, ServiceNow Implementation Specialist, or ITIL V4 Foundation.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture or team environment look like?

The role involves building and leading high-performing teams, mentoring junior employees, and fostering a culture of innovation and collaboration.

What experience makes a candidate stand out for this position?

Strong candidates have a proven track record in setting up and driving a Project Management/Value Realization Office, experience in program management overseeing complex transformations, stakeholder engagement with senior leadership, and practical industry expertise across sectors like Financial Services, Retail, and Telecommunications.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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