Technology Support Engineer at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 5+ years of experience in Infor Lawson & Infor M3 administration (minimum 3 years stated elsewhere)
15 years full-time education
Experience with Infor Lawson S3 applications (LSF, Landmark, MSCM, LBI, LSO, etc.)
Infor M3 Administration experience (Streamserve, MEC deployments)
Linux/AIX admin and troubleshooting experience
Experience configuring auto/scheduled jobs and troubleshooting job-related logs
Websphere install, configuration, maintenance, and logs troubleshooting experience
Lawson Security Administrator, Lawson MS addins, Infor Spreadsheet Designer experience desired
Understanding of LDAP and user setup/maintenance
ITIL based ticketing tool experience
BSI installs and configurations, YE CTP installs
ITIL v4 Foundations certified
Good communication skills, team player, ability to multitask and adapt to shifting priorities
Willingness to work 24x7 rotational shifts
Good to have: Knowledge of Infor Cloudsuite, ION, Infor OS; ADFS setup and configuration

Responsibilities

Resolve incidents and problems across multiple business system components and ensure operational stability
Create and implement Requests for Change (RFC)
Update knowledge base articles to support effective troubleshooting
Collaborate with vendors and help service management teams with issue analysis and resolution
Manage Infor S3 and M3 customer application environments
Troubleshoot and resolve issues opened by the customer

Skills

Infor Lawson

Infor M3 Administration

Infor S3 Lawson Administration

LSF

Landmark

MSCM

LBI

LSO

Infor CloudSuite

ION

Infor OS

Linux

AIX

Websphere

ADFS

LDAP

Lawson Security Administrator

ITIL

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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