[Remote] IT Systems Engineer - East at Omada Health

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Reside on the East Coast in the U.S
Deep understanding of endpoint and SaaS management tools
Complete knowledge and specialization in core systems (macOS, Windows, SaaS environments)
Expertise in MDM tools such as JAMF Pro, Workspace ONE, and Meraki MDM
Familiarity with Tines automation workflows
Knowledge of SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others
Experience with Oomnitza for endpoint and asset lifecycle management
Ability to perform physical inventory management on-location 1-2 times a week
User-first mindset, energized by problem-solving, thrives in fast-paced environment, takes initiative

Responsibilities

Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding SLAs and CSAT expectations
Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation, adhering to internal SLAs
Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, Zero Touch deployment using JAMF Pro and Workspace ONE
Support and manage a fleet of devices using MDM tools such as JAMF, Workspace ONE, and Meraki MDM, including policies, configuration profiles, and administrative actions
Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others
Support and manage physical inventory on-location 1-2 times a week, facilitate inventory reconciliation, and perform pre-hire machine builds
Perform endpoint and asset lifecycle management in Oomnitza, ensuring data accuracy, process compliance, and cadenced reporting
Oversee lifecycle of deployable machine inventory, including asset reporting, procurement, receival processing, and maintaining office organization at Oyster Point
Create, update, and maintain technical documentation to promote self-service, support compliance, and enable team members; identify documentation improvements
Support audit-readiness activities by following IT processes and contributing to internal controls (e.g., access reviews, hardware tracking, license usage reviews)
Identify automation opportunities, evaluate workflows, and contribute to Tines-based automation solutions
Collaborate with IT Support, Infrastructure, Security, Compliance, and cross-functional teams to improve IT operations and productivity

Skills

Key technologies and capabilities for this role

macOSWindowsSaaSJAMF ProWorkspace ONETinesZero Touch deploymentIT automationendpoint managementticketing systemsonboardingoffboarding

Questions & Answers

Common questions about this position

Where do candidates need to reside for this IT Systems Engineer role?

Candidates must reside on the East Coast in the U.S.

What is the salary range for this position?

This information is not specified in the job description.

What key skills and tools are required for this role?

The role requires expertise in macOS and Windows support, MDM tools like JAMF Pro, Workspace ONE, and Meraki MDM, SaaS applications such as Google Workspace, Okta, Slack, and O365, plus experience with Tines automation, Zero Touch deployment, and Oomnitza for asset management.

What is the work environment like at Omada Health?

The role is in a fast-paced environment where you'll thrive by problem-solving, taking initiative, and working closely with IT Support, Infrastructure, Security, Compliance, and cross-functional teams, including on-location support 1-2 times a week at the Oyster Point office.

What makes a strong candidate for this IT Systems Engineer position?

A strong candidate is energized by problem-solving, has a user-first mindset, deep knowledge of endpoint and SaaS management tools, and experience streamlining support operations while meeting SLAs in a fast-paced setting.

Omada Health

Virtual care for chronic condition management

About Omada Health

Omada Health provides virtual care programs aimed at helping individuals with chronic conditions improve their health over the long term. Their approach combines clinical protocols with behavioral science to create personalized interventions for issues like diabetes prevention, weight management, hypertension, and musculoskeletal problems. The programs are evidence-based and have shown positive results in peer-reviewed studies. What sets Omada apart from competitors is their focus on creating engaging programs that encourage participants to stick with them, leading to reduced healthcare costs and improved health outcomes. The goal of Omada Health is to leverage technology and human care teams to support members in achieving lasting health behavior changes.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$436.3MTotal Funding

DEBTCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Remote first - Join Omada from anywhere in the US. No matter where you’re located, we budget for travel so your team can come together.

Flexible vacation - Invest in yourself and your loved ones with flexible time away and monthly wellness days.

Parental leave - We support all new parents with competitive leave policies and flexible schedules upon return.

Omada program - Join our best-in-class program to reach your health goals, and invite a loved one to join you too.

Meeting-free days - Every Wednesday afternoon, we observe company-wide focus time with nothing on the calendar.

Resources to thrive - Invest in inclusion with resource groups, equity training, and a cross-functional team dedicated to belonging.

Risks

Amazon's entry into digital health could challenge Omada's market share.

High costs of GLP-1 medications may limit Omada's program adoption.

Reliance on partnerships with large employers poses a risk if they switch providers.

Differentiation

Omada Health is the largest CDC-recognized provider of the National Diabetes Prevention Program.

Omada combines health coaching, connected devices, and data for personalized health interventions.

Omada's programs are clinically supported and published in multiple peer-reviewed journals.

Upsides

Omada's IPO planned for 2025 could provide significant capital for expansion.

Partnerships with major employers like Costco enhance Omada's market reach.

Omada's integration of GLP-1s with behavior change programs shows promising health outcomes.

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