Technology Strategy & Operations Manager at First American

Santa Ana, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Requirements

Thrive at the intersection of strategy and execution
Comfortable navigating ambiguity, simplifying complexity, and helping teams stay aligned to outcomes that matter
Operationally sharp - a connector, communicator, and problem-solver who knows how to turn goals into measurable progress
Proven track record of identifying and mitigating process and operational risks that may impact delivery timelines, quality, or customer satisfaction
Ability to proactively address issues and bottlenecks to ensure smooth strategic operations
Track record of improving operational performance through process design and data-driven insights
Excellent analytical, problem-solving skills

Responsibilities

Support the development and implementation of strategic operations strategies that align with the organization’s goals and objectives and drive measurable impact
Develop and implement processes for better cross-functional collaboration, communication, and workflow management, ensuring teams are aligned and efficient
Lead process improvement initiatives to optimize workflows, increase efficiency, and eliminate bottlenecks
Partner with cross-functional stakeholders to develop operational roadmaps that connect strategic direction to day-to-day execution
Use data and analytics to uncover insights, track key performance indicators, and inform strategic decisions
Act as a bridge between leadership and delivery teams, ensuring goals are clearly communicated, understood, and achieved
Facilitate effective communication and alignment across teams through structured updates, reporting, and change management practices
Identify risks and dependencies early and develop mitigation plans that maintain delivery momentum
Promote a culture of transparency, accountability, and continuous improvement
Support the maturation of teams’ operational efficiency, effectiveness, and overall success
Optimize processes, facilitate communication and cross-collaboration, provide tools and data that help inform decision making, ensure teams are aligned towards strategic goals, and help drive the successful execution of strategies
Work closely with senior leadership and other internal stakeholders to champion a culture of continuous improvement and learning

Skills

Strategic Operations

Cross-Functional Collaboration

Process Optimization

Product Roadmap

Operational Efficiency

Data-Driven Decision Making

Team Alignment

Technology Strategy

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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