Technicien support IT at A1M Solutions

Casablanca, Casablanca - Settat, Morocco

A1M Solutions Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Consulting, Digital TransformationIndustries

Requirements

  • Formation Bac+2/Bac+3 (École technique, Licence ou équivalent) en informatique/IT
  • Expérience significative au sein d’une équipe de support IT niveau 1/niveau 2
  • Bon communiquant avec capacités d’analyse et de synthèse éprouvées
  • Importance accordée à la veille
  • Connaissance des process de résolution d'incidents
  • Aisance en Anglais obligatoire

Responsibilities

  • Réaliser le support IT niveau 1 et niveau 2 concernant les demandes au support (support utilisateurs, systèmes de réunion et de visioconférence)
  • Réaliser le support matériel des ordinateurs Lenovo et MacBook
  • Réaliser le support pour le matériel téléphonique (résolution de problèmes)

Skills

Key technologies and capabilities for this role

IT Support Level 1IT Support Level 2User SupportHardware SupportLenovo LaptopsMacBook SupportVideoconferencing SystemsTelephone Hardware

Questions & Answers

Common questions about this position

Is remote work available for this IT support technician position?

The position is on-site with no remote work option listed. However, the company offers telework on many missions and a Flex Office environment to foster communication and collaboration.

What qualifications and experience are required for this role?

Candidates should have a Bac+2/Bac+3 in IT or equivalent, significant experience in level 1/2 IT support teams, good communication skills, analysis and synthesis abilities, and a habit of staying updated with industry news.

What specific skills and knowledge are needed for this IT support job?

Key skills include knowledge of incident resolution processes and fluency in English, which is mandatory. Experience with Lenovo and MacBook hardware, phone systems, user support, and meeting/conferencing systems is also required.

What is the company culture like at Act digital?

The company emphasizes employee development with telework options, Flex Office, expert communities for knowledge sharing, close project and HR support, annual training and certifications, career progression, international mobility, and intrapreneurship opportunities.

What makes a strong candidate for this position, and should I apply if I don't meet all requirements?

Strong candidates have the listed education, experience, communication skills, and English proficiency. Even if you lack some skills, apply to take on new challenges as the company commits to quick responses.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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