Technicien-ne Support Informatique L1/L2 at Columbia Sportswear Company

Schiltigheim, Grand Est, France

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sportswear, Outdoor, RetailIndustries

Requirements

Strong technical skills in Windows 11 troubleshooting, Active Directory server incident resolution, and management of peripherals (PCs, smartphones, printers)
Experience with user support levels 1 and 2, including account management and Teams room assistance
Proficiency in ticket management and follow-up using Jira Service Management, including prioritization, escalation, and proactive resolution
Ability to manage IT hardware renewals methodically, anticipating needs and organizing deployments based on business constraints
Excellent communication skills to build relationships with colleagues, business contacts, and external suppliers
Capacity to share knowledge, train users (onboarding, workshops), and promote autonomy with tools
Proactive monitoring of ongoing calls to identify and resolve blocking situations quickly
Contribution to team efficiency through documentation of procedures and proposals for improvements

Responsibilities

Provide level 1 and 2 user support (70% of time) across 15 European countries, handling diverse issues like account management, Windows 11 troubleshooting, Active Directory incidents, peripheral management, and Teams room assistance
Manage IT infrastructure tasks (30% of time), including setup of new showrooms, hardware renewals in European offices, and data center management at the Strasbourg headquarters
Process and track tickets efficiently via Jira Service Management, prioritizing, escalating when necessary, and ensuring rigorous follow-up
Monitor ongoing calls, identify blocking situations, and resolve problems proactively
Train and form users during onboarding, workshops, or as needed to increase autonomy with IT tools
Manage IT hardware renewals by anticipating needs and coordinating deployments according to business constraints
Document procedures, propose improvements, and actively participate in team processes
Interact in a multicultural environment with local teams and the global headquarters in Portland, Oregon

Skills

Key technologies and capabilities for this role

Windows 11Active DirectoryIT SupportUser SupportAccount ManagementTroubleshootingPC ManagementSmartphone SupportPrinter ManagementLevel 1 SupportLevel 2 Support

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role is hybrid, with 2 days per week home-office, based in Schiltigheim (67), Grand Est, France.

What does the IT team look like?

The IT team in Schiltigheim consists of a Manager and 3 Technicians who handle support and infrastructure for European subsidiaries and collaborators.

What are the main responsibilities and skills needed?

The role involves 70% user support L1/L2 including Windows 11 troubleshooting, Active Directory, device management (PC, smartphones, printers), and Teams rooms, plus 30% infrastructure projects like showroom setups and hardware renewals.

What is the company culture like at Columbia Sportswear?

The company has a multicultural environment with teams across 13 European countries, focused on outdoor passion, sustainability, improvement ('It’s perfect. Now make it better.'), and a supportive, forward-looking atmosphere.

What qualities make a strong candidate for this role?

Candidates who are reactive, reliable, benevolent, with a strong service mindset and technical skills will stand out as trusted partners for the teams.

Columbia Sportswear Company

Designs and sells outdoor apparel and gear

About Columbia Sportswear Company

Columbia Sportswear Company designs and sells a variety of outdoor clothing and gear, including jackets, shirts, pants, shorts, footwear, and accessories like hats and backpacks. Their products are aimed at outdoor enthusiasts, hikers, campers, and active individuals of all ages. Columbia's products are known for their quality and durability, setting them apart from competitors in the outdoor apparel market. The company operates through a direct-to-consumer model, selling via their website, retail stores, and partnerships with other retailers, which helps them reach a wide audience. Their goal is to provide high-quality outdoor gear that enhances the experience of those who enjoy outdoor activities.

Portland, OregonHeadquarters

1938Year Founded

$40KTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Wellness Program

Employee Discounts

Mental Health Support

Risks

The new Cherry Hill Mall store may face challenges in a competitive retail environment.

The Vader Collection may not resonate with Columbia's core customer base.

Strategic shifts by new marketing leadership could impact brand loyalty.

Differentiation

Columbia Sportswear offers innovative outdoor apparel with a strong brand reputation.

The company employs a multi-channel sales strategy for broad market reach.

Columbia's collaborations, like the Star Wars collection, attract niche markets.

Upsides

The rise of outdoor activities post-pandemic boosts demand for Columbia's products.

Collaborations with franchises like Star Wars enhance brand visibility and appeal.

Direct-to-consumer sales and social media marketing reach younger demographics effectively.

Land your dream remote job 3x faster with AI

Try Jobo Free