Technical Writer at Pendo

Raleigh, North Carolina, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, BiotechnologyIndustries

Requirements

Candidates should have at least one year of experience creating and managing complex customer-facing content, ideally for two or more product areas. They must possess the ability to simplify complex topics into clear and concise content, demonstrate proficient project and time management skills, and exhibit strong interdepartmental communication and relationship-building abilities. A dynamic and agile work style, a proactive learning approach, and comfort with AI tools are also required. Preferred qualifications include familiarity with Jira, Zendesk, Confluence, Miro, and Figma, experience with AI content creation tools, Pendo usage, installation or integration content writing, coding experience, API or developer documentation experience, and a BA/BS or higher in English, Communications, Journalism, Computer Science, or a related field.

Responsibilities

The Technical Writer will write, edit, and publish documentation for the Help Center according to established standards, and write and revise UI copy for features and products. They will review feedback to improve content accuracy and organization, collaborate with subject-matter experts to gather information and confirm accuracy, and cultivate a deep understanding of Pendo products and services. Additionally, they will proactively update the information architecture for their product areas and stay current with best practices in technical and UX writing.

Skills

Technical Writing

Documentation

UI Copywriting

Editing

Publishing

Information Architecture

Content Management

Collaboration

Product Development

UX Writing

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

Land your dream remote job 3x faster with AI

Try Jobo Free