Responsibilities

The Technical Writer will create and maintain a central knowledge database, including updates, organization, translation requests, announcements, and known issues. They will support the creation and management of training materials for product verticals, respond to feedback on the knowledge database and training materials, audit knowledge database and training materials to ensure current and accurate information, collaborate with the Compliance Lead/team to audit the company against national and international information security standards, develop strong internal relationships to understand and document business services, ensure thorough documentation for successful certification or re-certification audits, deliver timely, cost-effective services that meet company needs, assist in various audits for certification purposes, create clear, accurate documentation for business processes and procedures, translate technical information for non-technical audiences, improve and refine existing content, develop product manuals, internal, and external documentation, assist with marketing collateral and social media information, co-design methodologies to prioritize and set standards, develop change management plans and staff announcement templates, and identify and recommend process improvements for streamlined activities.