Sr Product Manager (Care Content Strategy)
PointClickCareSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess 8+ years of experience in implementation, process engineering, change management, and project management, ideally within a fast-paced healthcare or tech environment. Proven ability to establish scalable systems is required, particularly experience with standing up new documentation or knowledge management platforms. Strong organizational skills and the ability to manage dynamic priorities, deadlines, and cross-functional needs are essential. An ownership mindset, coupled with expertise in process mapping, SOP development, and operational documentation, is also necessary, along with a knack for making complex workflows digestible.
Responsibilities
As Senior Manager, Care Delivery Knowledge Management, you will develop, implement, and maintain the scalable knowledge system for Ro’s frontline teams, equipping them with accurate and accessible information. You will establish scalable systems for documentation updates and change control, build and maintain clinical and non-clinical workflow documentation in partnership with SMEs, create and maintain process maps and SOPs, support product/workflow launches, monitor adoption, and drive continuous improvement. You will also ensure frontline readiness for launches and changes by maintaining accurate and up-to-date documentation, and partner cross-functionally with Operations, Product, and Clinical to achieve these goals.
Skills
Knowledge Management
Standard Operating Procedures
Cross-functional Collaboration
Healthcare Operations
Change Management
Content Lifecycle Management
Ro
Online platform for telemedicine services
About Ro
Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.
Key Metrics
New York City, New YorkHeadquarters
2017Year Founded
$998.1MTotal Funding
LATE_VCCompany Stage
Consumer Software, HealthcareIndustries
1,001-5,000Employees