Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries
Requirements
The ideal candidate should possess a strong technical aptitude and experience in providing customer support, with fluency in Thai being a key requirement. Prior experience in a technical support role, particularly within a SaaS environment, is preferred.
Responsibilities
As a Technical Support Specialist, you will be responsible for assisting customers with technical issues related to Insider's platform, troubleshooting problems, and providing solutions. You will also be tasked with documenting support interactions, escalating complex issues to the appropriate teams, and contributing to the development of knowledge base articles to improve self-service support options. Furthermore, you will communicate effectively with customers in both English and Thai, ensuring a positive and productive support experience.
Skills
Technical Support
Thai Language
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees