Technical Support Specialist - Remote US at Seamless.AI

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Sales, MarketingIndustries

Requirements

1-3 years of technical customer support experience, ideally in SaaS or with a software product
Experience with Salesforce Service Cloud ticketing system highly preferred
CRM experience is a plus
Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
Strong technical troubleshooting skills with the ability to investigate, diagnose, and fully resolve issues
Proven success handling complex technical support cases and guiding escalations through to resolution
Quick learner with expertise in software and an interest in APIs, CRM integrations, and solving technical challenges
Excellent verbal and written communication skills
Authorized to work in the U.S. (no visa sponsorship available)

Responsibilities

Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption

Skills

Key technologies and capabilities for this role

Technical TroubleshootingCustomer SupportEmail SupportPhone SupportAPIsCRM IntegrationsSoftware Troubleshooting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is 100% remote for US-based applicants.

What experience is required for this role?

1-3 years of technical customer support experience, ideally in SaaS or with a software product, is required. Experience with Salesforce Service Cloud ticketing system is highly preferred, and CRM experience is a plus.

What key skills are needed for the Technical Support Specialist role?

Key skills include passion for customer experiences with prior support via email/chat/calls, strong technical troubleshooting, handling complex cases, quick learning in software/APIs/CRM integrations, and excellent communication.

What is the company culture like at Seamless.AI?

Seamless.AI is committed to a diverse, inclusive workplace and has received accolades like G2’s 2025 Best Software Products, Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups.

What makes a strong candidate for this position?

A strong candidate has 1-3 years of technical support experience in SaaS, strong troubleshooting skills, experience with Salesforce Service Cloud, CRM knowledge, and excellent communication to deliver solutions-oriented support.

Seamless.AI

Real-time B2B sales lead generation platform

About Seamless.AI

Seamless.AI provides a real-time search engine that helps businesses generate B2B sales leads. The platform allows users to find and connect with their ideal customers, which aids in building a sales pipeline and shortening the sales cycle. By integrating with popular CRM and engagement tools like Salesforce and Hubspot, Seamless.AI eliminates manual data entry, enhancing productivity for sales professionals. Unlike many competitors, Seamless.AI focuses on delivering high-quality sales intelligence, which has earned it recognition as a top sales platform. The company's goal is to help businesses improve their lead generation and significantly increase their profits through effective use of its platform.

Worthington, MinnesotaHeadquarters

2018Year Founded

$73.2MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote work

PTO

Health benefits

401k

Sales commission

Professional development

Risks

Emerging AI-driven sales platforms could threaten Seamless.AI's market share.

Integration of AI in CRMs may reduce the need for third-party solutions like Seamless.AI.

Data privacy regulations like GDPR and CCPA could impact Seamless.AI's data collection.

Differentiation

Seamless.AI offers real-time B2B sales lead generation, enhancing sales pipeline efficiency.

The platform integrates with major CRMs like Salesforce and Hubspot, boosting productivity.

Seamless.AI's Buyer Intent feature leverages data from 5,000+ websites for better lead scoring.

Upsides

Increased demand for AI-driven sales tools optimizes remote sales processes.

Adoption of AI in sales is expected to grow by 30% annually, boosting Seamless.AI's market.

Expansion of SaaS platforms in emerging markets offers new opportunities for Seamless.AI.

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