Customer Support Specialist II - Field based remote with 50% travel -…
AbbottSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instruments, Technical SupportIndustries
Requirements
Candidates should possess a Bachelor’s degree in Electronics, Mechanics, or a related field, equivalent experience, superb communication skills both written and verbal, eligibility for electric regulation No. 250 §6, proficiency in English and Czech at a minimum of level B2, and the ability to travel internationally for less than 25% of working hours. Experience in project management and knowledge of Product Data Management is an advantage.
Responsibilities
The Technical Support Specialist II will handle tasks and projects to improve efficiency, provide technical communication between Production, R&D, and Global Tech Support, conduct root cause analysis and actively participate in resolving technical issues, collect and analyze data to tackle problems and improve company processes, provide worldwide 3rd-line technical support up to the system level of SEM/SDB products, lead continuous improvement processes and postmortem analysis for solved support calls, capture parts issues and collect Field Replaceable Unit (FRU) requests, explore opportunities to lower installation and warranty costs, lead assigned Global Technical Support tasks, seek opportunities to improve product quality, and follow effective documents Coordinated Management System, Environmental Management System, and work on documentation.
Skills
Product Data Management
Project Management
Root Cause Analysis
Technical Communication
Data Analysis
FRU Requests
Continuous Improvement
Problem Solving
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees