Technical Support Specialist

Employment Type: Full-time, Permanent Location Type: Remote-first (Ireland) Salary: €43,200 - €53,600 (Ireland)

Position Overview

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web.

We’re looking for a Technical Support Specialist to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential.

About the Role

• Location: Remote-first (Ireland)
• Employment Type: Full-time, Permanent
• Compensation: The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within the range of €43,200 - €53,600 (for Ireland) will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• Bonus Program: This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.
• Reporting to: Senior Manager, Customer Support (EMEA)

Responsibilities

As a Technical Support Specialist, you’ll:

• Deliver consistently exceptional customer experiences to every Webflow user.
• Assist customers in support queues utilizing various tools such as Zendesk and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
• Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About You

You’ll thrive as a Technical Support Specialist if you:

• Have demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat.
• Possess one to two years of experience in technical support roles.
• Exhibit a strong ability to self-learn and quickly adapt to evolving product features and digital tools.
• Have a deep understanding of Webflow products or similar web design tools.
• Have proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow features.
• Approach technical troubleshooting with analytical and critical thinking skills.
• Exhibit a collaborative, creative, and autonomous approach to teamwork.
• Have a commitment to radical candor for clear communication and problem-solving.
• Have excellent written and verbal communication skills in English.
• Are passionate about advocating for others—customers and colleagues alike—and have a desire to grow a career in customer support.
• Have experience working with Google Workspace, Slack, Zendesk, and Confluence.
• Are fluent in French or German, with advanced proficiency in both spoken and written communication.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

Company Information

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web.

Our Core Behaviors

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving.