Sweed

Tier 1 Technical Support Representative

Remote

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Cannabis Retail SoftwareIndustries

Requirements

Candidates should have 1-2 years of experience working in the cannabis industry, 1-2 years of experience in a Technical Support environment, experience with documentation and SOPs, experience supporting a complex SaaS product, and experience working closely with a team. A passion for adopting/using new technology and personal accountability are also required.

Responsibilities

As a Tier 1 Technical Support Representative, you will welcome diverse customer inquiries related to product features and technical issues, troubleshoot and resolve complex technical problems in a timely manner, collaborate with cross-functional teams to address and solve technical challenges, provide feedback to account, product, and development teams based on customer input, communicate product updates and changes to customers, test new features to ensure they meet customer requirements, maintain records of support requests and issues, stay updated on product knowledge and industry trends, and identify and recommend improvements to support processes.

Skills

Customer Support
Technical Support
Remote Support
Cannabis Industry Knowledge
Product Support
Communication Skills

Sweed

Retail cannabis point-of-sale and management solution

About Sweed

Sweed offers a complete solution for retail cannabis businesses by combining point-of-sale systems with e-commerce, delivery, analytics, marketing, and inventory management features. This integrated approach simplifies operations for cannabis retailers, allowing them to manage all aspects of their business from a single platform. Unlike competitors that may require multiple separate systems, Sweed provides an all-in-one service that enhances efficiency and customer interaction. The company operates on a subscription model, ensuring a steady revenue stream while helping retailers improve their sales processes and make informed decisions based on data insights.

Key Metrics

Burbank, CaliforniaHeadquarters
2017Year Founded
$500KTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, Enterprise Software, Consumer GoodsIndustries
11-50Employees

Benefits

Flexible Work Hours
Remote Work Options
Health Insurance
Paid Vacation
Paid Sick Leave

Risks

LeafLink's expanded offerings increase competition in cannabis retail technology.
Sweed may face challenges in maintaining market share against larger competitors.
Rapid technological changes could outpace Sweed's current platform capabilities.

Differentiation

Sweed offers an all-in-one platform for cannabis retail operations.
The platform integrates POS, e-commerce, delivery, and analytics for dispensaries.
Sweed's subscription model ensures recurring revenue from a diverse client base.

Upsides

AI-driven insights enhance personalized marketing and customer engagement for Sweed.
Blockchain technology secures inventory management and supply chain tracking for Sweed.
Augmented reality enhances online shopping experiences for Sweed's e-commerce clients.

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