[Remote] Technical Support Specialist at Brightseed

Columbia, Missouri, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High School Diploma/GED or equivalent experience
Vocational training in a related field
One to two years of telecommunications experience or network fundamentals
Fluent skills in Excel
Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records
Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc
Demonstrated ability to grasp new and complex concepts quickly
Excellent interpersonal and communication skills
Experience with Microsoft Suite
Strong analytical and problem-solving skills
Strong organizational, attention to detail, and time management skills
Ability to work various shifts, including weekends and holidays
Ability to work Overtime as needed
Must reside in the state of Missouri

Responsibilities

Taking phone calls and chats from technicians and other business partners to assist with resolving issues
Answering questions, analyzing problems, and removing obstacles
Maintaining data integrity of inventory systems
Partnering with all affiliate business units to maintain necessary network information
Responding to various Service queues as required to meet objectives and SLA agreements
Handling customer record assignments for all fiber orders
Maintaining detailed records of the actions taken on orders
Participating in specialized task or focus groups
Staying informed, knowledgeable, and flexible with departmental Methods and Procedures
Increasing personal technical knowledge about Brightspeed’s offered products
Other duties as assigned to meet the needs of the department

Skills

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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