Technical Support Specialist at 48forty Solutions

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Land Management, InfrastructureIndustries

Requirements

4-5 years of relevant experience
Strong analytical & problem-solving skills to help determine and/or troubleshoot client issues
Excellent and fast decision-making skills for problem identification and solution recommendation
Strong written and verbal English communication
Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways
Experience using the Microsoft Office suite (Word, Excel, Outlook, etc.)
Experience using multiple web browsers (Internet Explorer, Chrome, etc.)
Experience diagnosing/troubleshooting technical issues
Basic SQL knowledge (helpful, but not required)
Bachelor’s degree in communications, business, computer science or related degree (preferred but not required)

Responsibilities

Monitor Irth Land Management’s trouble tickets (Freshdesk) incoming queue
Confirm each ticket has standard information needed to replicate the issue
Respond as needed to receive correct information (via written English) in ticketing tool(s)
Reproduce the issue in lower (test) environment and document exact steps to duplicate
Enter Work item ticket (Azure DevOps) for development team
Update Freshdesk Ticket accordingly
Help create and maintain Daily report to review with Product Support Specialist on activity for the day
Collaborate closely with US-based Product Support team to ensure clients receive exceptional service
Develop extensive Irth Land Management products and industry knowledge to efficiently review and process clients’ reported issues
Provide demo of functionality to documentation team relating to required documentation updates
Preliminary review of all product documentation
Initial point of contact for Development team on questions about any specific work-item ticket (Azure DevOps)
Validate product deployments (releases) in higher environments (UAT, Support, Client onsite, etc.)
Keep all outstanding Freshdesk & Azure DevOps tickets updated with correct status and escalate those that require action from others

Skills

Key technologies and capabilities for this role

FreshdeskAzure DevOpsTrouble Ticket ManagementProblem SolvingTechnical SupportClient SupportTicketing SystemsTest Environment

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position is hybrid.

What skills and experience are required for this role?

Candidates need 4-5 years of relevant experience, strong analytical and problem-solving skills, excellent decision-making skills, and strong written and verbal English communication abilities.

What is the company culture like at Irth Land Management?

The company offers a cool work culture, great work atmosphere, and amazing growth potential, with a focus on innovative technology solutions and lasting client relationships.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the Technical Support Specialist role?

A strong candidate is a detail-oriented team player with an outgoing personality, interest in problem solving, and the ability to handle multiple projects while collaborating closely with the US-based Product Support team.

48forty Solutions

Pallet management and logistics services provider

About 48forty Solutions

48forty Solutions provides pallet management services in the logistics and supply chain market, focusing on the retail sector. They offer new, custom, and recycled pallets, along with retrieval and recycling services, helping businesses manage their pallet inventory sustainably. The company distinguishes itself by investing in technology and training, which enhances their service quality and efficiency. Their goal is to improve supply chain operations for their clients while promoting sustainability.

Alpharetta, GeorgiaHeadquarters

1992Year Founded

$25KTotal Funding

BUYOUTCompany Stage

Consulting, Industrial & ManufacturingIndustries

1,001-5,000Employees

Technical Support Specialist at 48forty Solutions

Requirements

Responsibilities

Skills

Questions & Answers

48forty Solutions

About 48forty Solutions

Risks

Rising raw material costs may impact recycled pallet production profitability.

Labor shortages could hinder operational efficiency and client service.

Integration challenges from recent acquisitions may lead to operational inefficiencies.

Differentiation

48forty Solutions is the first to offer SFI-certified recycled pallets in North America.

The company has a vast network of over 225 facilities, enhancing service reach.

Recent acquisitions, like Taylor Pallets, expand their service offerings and market presence.

Upsides

Growing demand for sustainable packaging boosts the recycled pallet market.

IoT integration enhances supply chain visibility and operational efficiency.

E-commerce growth increases demand for efficient pallet management solutions.

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