Motive

Technical Support Lead - Tracking & Telematics / Embedded Engineer

Pakistan

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation & Logistics, Telematics, Embedded Systems, Fleet ManagementIndustries

Requirements

Candidates should possess a Bachelor's degree in a related technical field, along with at least 5 years of experience in technical support, specifically within tracking and telematics or embedded engineering environments. Strong troubleshooting skills and experience with complex technical issues are essential, as is the ability to analyze and diagnose problems effectively.

Responsibilities

The Technical Support Lead will manage, track, diagnose, and troubleshoot high-level cases for Technical Support Engineers, providing leadership and mentorship to the team. They will also collaborate with engineering teams to identify and address technical issues impacting customers, create and maintain technical documentation for internal and external use, and drive continuous improvement in the technical support process by analyzing trends and implementing new support procedures.

Skills

Technical Support
Troubleshooting
Product Support
Technical Documentation
Mentoring
Collaboration with Engineering
Process Improvement

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Key Metrics

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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