Senior Motion Planning and Control Engineer,
MotionalSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation & Logistics, Telematics, Embedded Systems, Fleet ManagementIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.
About the Role
The Lead Technical Support Engineer role is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.
Responsibilities
- Provide complex technical support for a range of products and services.
- Manage, track, diagnose, and troubleshoot high-level cases for Technical Support Engineers.
- Mentor, train, and coach other technical support engineers.
- Collaborate with engineering teams (product development, quality assurance, Backend) to identify and address technical issues affecting customers.
- Create and maintain technical documentation for internal and external use.
- Drive continuous improvement in the technical support process, including analyzing trends, creating new processes, and aligning with company strategy.
- Identify and resolve complex technical issues and product-level limitations that cannot be resolved by Technical Support Engineers.
Requirements
- Deep understanding of the product.
- Ability to analyze and diagnose complex issues.
- Provide solutions that minimize user disruption.
- Excellent communication and collaboration skills.
Application Instructions
- Not specified.
Skills
Technical Support
Troubleshooting
Product Support
Technical Documentation
Mentoring
Collaboration with Engineering
Process Improvement
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees