Technical Support Engineer, Platform at Workday

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, HR TechIndustries

Requirements

2+ years experience with HCM, Payroll, or Financials ERP application such as PeopleSoft, SAP, Oracle, Salesforce, Tibco, Kronos, Cornerstone, Taleo, or other SaaS and On-Premise ERP systems
4+ years of experience as a customer support specialist for enterprise software applications, Software as a Service companies
4+ years of experience with Database and Programming languages (C++, Java, MySQL, Python etc.)
Hands on experience with debugging and resolving complex software integration issues
Understanding of object-oriented and relational model concepts
Understanding of XML, JSON concepts
Possess excellent verbal and written communication skills
Able to absorb new technologies and features quickly

Responsibilities

Work directly with customers to research, troubleshoot, and lead resolution for integration, data migration, and performance issues in a timely manner
Manage incoming case queue and maintain focus on resolving customer issues quickly and effectively in line with service level agreements
Use industry-wide tools like Postman, BRUNO, and Oxygen to troubleshoot XML and web service based requests
Clearly and succinctly document communications to customers using issue management system
Test customer problems and log issues with development, working with developers to determine a solution
Collaborate with Development, QA and other Technical Engineers to research, identify and validate issue resolutions
Effectively prioritize and escalate customer issues as required
Participate in 24X7 global coverage plan
Provide technical support to customers and consultants on complex systems within Workday, including technologies such as REST API, SFTP/Transport, object oriented custom integrations, data migration tools, integration performance, and other technical issues
Diagnose and troubleshoot highly technical and sophisticated software issues
Report operational issues/product defects to Engineering teams
Collaborate with multiple stakeholders through resolution
Ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered

Skills

Key technologies and capabilities for this role

REST APISFTPTransportObject Oriented ProgrammingCustom IntegrationsData MigrationIntegration PerformanceTroubleshooting

Questions & Answers

Common questions about this position

What does the role of Technical Support Engineer involve on a daily basis?

You will work directly with customers to research, troubleshoot, and lead resolution for integration, data migration, and performance issues in a timely manner, manage incoming case queues per service level agreements, use tools like Postman, BRUNO, and Oxygen to troubleshoot XML and web service requests, and document communications while collaborating with developers.

What technical skills are required for this position?

The role requires experience with REST API, SFTP/Transport, object-oriented custom integrations, data migration tools, integration performance, and proficiency with tools like Postman, BRUNO, and Oxygen for troubleshooting XML and web service requests.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a commitment to fun as a core value, fostering a collaborative environment where people work hard, support each other, and enjoy what they do.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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