Technical Support Engineer - Founding Team Member at Nightfall

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaSIndustries

Requirements

Candidates should have 8+ years of experience in customer-facing communications, customer support/service, or contact center management, with at least 4 years of direct leadership experience managing a customer support team. A forward-thinking mindset and experience utilizing new technology to enhance live customer support are required, along with a proven ability to learn new technologies and systems independently and a history of using data to improve customer experience and product.

Responsibilities

The founding Technical Support Engineer will oversee all support tiers, play a key role in shaping the Support Team and overall customer experience, and build the dedicated support team from the ground up. Responsibilities include resolving inbound issues via various channels, hiring and training a customer support team, establishing and reporting on SLAs, collaborating with other teams to define requirements for support tools, and collecting data for continuous improvement. The role also involves becoming an expert on the Nightfall platform and integrations, and staying current with data security industry trends.

Skills

Technical Support

Customer Interaction

Troubleshooting

Data Loss Prevention (DLP)

Cybersecurity

SaaS

AI/ML concepts

Problem Solving

Cross-functional collaboration

Cloud/Endpoint security basics

Nightfall

AI-driven data leak prevention for SaaS

About Nightfall

Nightfall.ai focuses on data leak prevention for SaaS and cloud environments, using artificial intelligence to help businesses identify and protect sensitive data. The company serves various clients, including large enterprises and tech companies, by providing API integrations that allow developers to embed data security features into their applications. Nightfall.ai differentiates itself by offering customizable detection rules and an AI-powered detection engine, enabling clients to tailor their data protection strategies. The goal is to help businesses safeguard their sensitive information and reduce the risk of data breaches.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$58.7MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

51-200Employees