Technical Support Engineer - Founding Team Member at Nightfall

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaSIndustries

Skills

Key technologies and capabilities for this role

Technical SupportCustomer InteractionTroubleshootingData Loss Prevention (DLP)CybersecuritySaaSAI/ML conceptsProblem SolvingCross-functional collaborationCloud/Endpoint security basics

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is based in Bangalore with a hybrid work from home/office arrangement.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills or qualities are needed for this Technical Support Engineer role?

The role requires loving to solve complex problems, interacting with people, passion for helping customers, and being a self-starter. Experience in resolving technical issues, developing SOPs, and leading teams is essential.

What is the team structure like for this position?

This is a founding team member role where you will build the dedicated Technical Support team from the ground up, including hiring, training, and leading the team, transitioning from current coverage by CSMs and Solutions team.

What makes a strong candidate for this founding Technical Support Engineer role?

A strong candidate is a self-starter passionate about helping customers, skilled at solving complex problems, and eager to build and lead a support team from the ground up while shaping customer experience.

Nightfall

AI-driven data leak prevention for SaaS

About Nightfall

Nightfall.ai focuses on data leak prevention for SaaS and cloud environments, using artificial intelligence to help businesses identify and protect sensitive data. The company serves various clients, including large enterprises and tech companies, by providing API integrations that allow developers to embed data security features into their applications. Nightfall.ai differentiates itself by offering customizable detection rules and an AI-powered detection engine, enabling clients to tailor their data protection strategies. The goal is to help businesses safeguard their sensitive information and reduce the risk of data breaches.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$58.7MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

51-200Employees