Technical Support Engineer at Verily

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area
Familiarity with SQL and ability to identify root cause of data issues
Proficiency with Jira and Github
Cloud operations experience such as create buckets, VMs, or security access controls
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering
Exceptional ability to communicate technical details to both senior developers and non-technical customers
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States
Preferred Qualifications
4+ years of experience in software or healthcare technology
Experience troubleshooting data issues
Experience supporting highly regulated software
‘Self starter’ mentality, with a passion for owning and driving issues to resolution

Responsibilities

Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish
Project manage new client deployment issues through to resolution
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements
Create playbooks and knowledge base content for issue resolution
Create reports and dashboards for internal issue tracking purposes

Skills

Troubleshooting

Root Cause Analysis

Code Reading

Security Configuration

Permissions Management

Infrastructure Support

Configuration Changes

Project Management

Client Deployment

Support Tooling

Verily

Comprehensive healthcare platform

About Verily

Verily is an Alphabet company combining a data-driven, people-first approach to bring the promise of precision health to everyone, every day. Verily is focused on generating and applying evidence from a wide variety of sources to change the way people manage their health and the way healthcare is delivered - shifting the paradigm from “one size fits all” medicine to one focused on a more comprehensive view of the individual that leads to a more personalized path forward.

N/AHeadquarters

2015Year Founded

N/ACompany Stage

1,001-5,000Employees