Technical Support Engineer at Verily

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area
Familiarity with SQL and ability to identify root cause of data issues
Proficiency with Jira and Github
Cloud operations experience such as create buckets, VMs, or security access controls
Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering
Exceptional ability to communicate technical details to both senior developers and non-technical customers
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States
Preferred Qualifications
4+ years of experience in software or healthcare technology
Experience troubleshooting data issues
Experience supporting highly regulated software
‘Self starter’ mentality, with a passion for owning and driving issues to resolution

Responsibilities

Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish
Project manage new client deployment issues through to resolution
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements
Create playbooks and knowledge base content for issue resolution
Create reports and dashboards for internal issue tracking purposes

Skills

Key technologies and capabilities for this role

TroubleshootingRoot Cause AnalysisCode ReadingSecurity ConfigurationPermissions ManagementInfrastructure SupportConfiguration ChangesProject ManagementClient DeploymentSupport Tooling

Questions & Answers

Common questions about this position

What are the minimum qualifications for this Technical Support Engineer role?

Minimum qualifications include 3+ years experience working with Python, R, or a similar object-oriented programming language with a Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area, familiarity with SQL, proficiency with Jira and Github, cloud operations experience, excellent troubleshooting skills, and exceptional communication abilities.

Is travel required for this position?

Yes, the position necessitates travel, which is anticipated to be approximately 25%.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the Technical Solutions team at Verily do?

The Technical Solutions team focuses on care and research innovation, supports new business by expanding product boundaries, and provides scalable technical support for products like OneVerily, Verily Workbench, Onduo, Stargazer, and others.

What experience makes a strong candidate for this Sr Technical Support Engineer position?

Candidates with 4+ years of experience in software or healthcare stand out, along with strong skills in Python/R, SQL, cloud operations, troubleshooting, and communicating technical details to diverse audiences.

Verily

Comprehensive healthcare platform

About Verily

Verily is an Alphabet company combining a data-driven, people-first approach to bring the promise of precision health to everyone, every day. Verily is focused on generating and applying evidence from a wide variety of sources to change the way people manage their health and the way healthcare is delivered - shifting the paradigm from “one size fits all” medicine to one focused on a more comprehensive view of the individual that leads to a more personalized path forward.

N/AHeadquarters

2015Year Founded

N/ACompany Stage

1,001-5,000Employees