Technical Support Engineer at LiveRamp

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data Privacy, Advertising, Finance, HealthcareIndustries

Requirements

Willingness to work in a standard 9am-5pm window, with some flexibility (e.g., 10am-6pm or 10:30am-6:30pm); possible occasional on-call or weekend availability
Comfortable talking to customers over video conferences
Bachelor’s degree or equivalent
2+ years of experience in advertising technology, marketing services, or software technology in a customer support or delivery services role
History of resolving customer issues quickly with sustainable solutions while delighting stakeholders
Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders
Experience with advertising or marketing technology, or SaaS support
Experience with (or eagerness to learn) diagnosing technical issues and complex system troubleshooting without step-by-step guidance (e.g., querying databases, digging into logs)
Resourcefulness
Great communication skills with external customers and internal stakeholders
Ability to respond promptly and follow through on projects to completion
Ability to work and succeed in ambiguous situations with little direction
Desire to learn and adopt new skills (technical and non-technical)
Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking, and proactive
Open-minded, collaborative, dependable, and poised when working through challenges
Preferred Skills
Familiarity with SQL querying: ability to execute and understand existing queries, and make adjustments as needed

Responsibilities

Become a member of the Technical Support team and solve technical challenges while leveraging soft skills to thrill clients
Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth
Work in tandem with LiveRamp’s Global Customer Support team to provide technical support to brands, advertisers, agencies, financial institutions, and data providers
Contribute towards building a great company

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingCustomer ServiceTicket ManagementVideo Conferencing

Questions & Answers

Common questions about this position

What are the required qualifications for the Technical Support Engineer role?

Candidates need a Bachelor’s degree or equivalent, 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role, and experience with advertising or marketing technology, or SaaS support.

What is the work schedule like for this position?

The role requires willingness to work in a standard 9am-5pm window with some flexibility like 10am-6pm or 10:30am-6:30pm, and possible occasional on-call or weekend availability.

What salary or compensation does this role offer?

This information is not specified in the job description.

What does the Technical Support team do?

The team is responsible for resolving clients’ technical support tickets while delighting clients with excellent customer service.

What makes a strong candidate for this Technical Support Engineer position?

Strong candidates have a history of resolving customer issues quickly with sustainable solutions, great communication skills, resourcefulness, the ability to work in ambiguous situations, and a desire to learn new technical skills.

LiveRamp

Identity platform for people-based marketing

About LiveRamp

LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company aims to empower businesses to use data responsibly while enhancing customer experiences.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$15.6MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Remote Work Options

Unlimited Paid Time Off

Paid Holidays

Paid Parental Leave

Employee Stock Purchase Plan

Wellness Program

Risks

Competitors' adoption of data clean rooms may dilute LiveRamp's market share.

DIRECTV partnership success depends on streaming platform user growth.

Life360's ad business growth could conflict with LiveRamp's existing clients.

Differentiation

LiveRamp offers a fully interoperable infrastructure for end-to-end addressability.

The platform ensures safe and responsible consumer data usage, crucial in today's privacy-conscious world.

LiveRamp's subscription model provides clients with data onboarding, identity resolution, and connectivity.

Upsides

Growing demand for data clean rooms enhances LiveRamp's market position.

Phasing out of third-party cookies boosts interest in identity resolution solutions.

Partnerships with streaming platforms expand LiveRamp's digital advertising reach.

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