Support Engineer
Carrot FertilitySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Oil & GasIndustries
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred
- Minimum of 3-5 years of experience in technical support, IT support, or a pipeline integrity technical support related role, with experience engaging with customer engineers and senior management
- Experience in troubleshooting and resolving complex technical issues
- Familiarity with ILI data, PODS, and related pipeline integrity data as well as the challenges inherent in modelling and analysis of these datasets
- Familiarity with pipeline integrity business processes is preferred
- Proficiency in operating systems (Windows, macOS, Linux)
- SQL database knowledge – writing queries, troubleshooting, data analysis, performance issues, understanding & interpreting data, etc
- Significant experience with database technologies such as SQL Server / Azure SQL, Oracle, stored procedures, indexing strategy and performance optimization
- Experience with tools like Azure DevOps and Ticket management systems
- In-depth knowledge of software applications
- Experience with remote support tools and help desk software
- Bonus: Experience with Azure Application Insights logs, interpreting Exception messages from .NET Framework, stack traces
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively within a team
- Ability to sit at a desk and computer screen 90% of the shift and answer/talk on the phone
- Willingness to work flexible hours
Responsibilities
- Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls
- Troubleshoot and diagnose complex software problems
- Provide solutions and workarounds for technical issues, ensuring minimal disruption to customer operations
- Escalate unresolved issues to higher-level support or specialized teams when necessary
- Maintain clear and effective communication with customers to understand their technical needs and issues
- Provide timely updates and follow-ups to customers regarding the status of their issues
- Document customer interactions, issues, and resolutions for future reference
- Develop and maintain technical documentation and user guides
- Work closely with other technical support engineers and IT teams to resolve complex issues
- Collaborate with development and QA teams to identify and resolve software bugs and improve product quality
- Participate in team meetings and contribute to the continuous improvement of support processes and procedures
- Train and mentor other technical support staff
- Share knowledge and best practices with the support team to enhance overall technical expertise
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or hybrid?
The position is hybrid.
What experience is required for this Technical Support Engineer role?
Minimum of 3-5 years of experience in technical support, IT support, or pipeline integrity technical support is required, along with experience engaging with customer engineers and senior management.
What technical skills are needed for this job?
Proficiency in operating systems (Windows, macOS, Linux) is required, plus significant experience with pipeline integrity data systems such as ILI, PODS, GIS platforms (APDM, UPDM), corrosion & CP databases, and field NDE data.
What is the salary or compensation for this role?
This information is not specified in the job description.
What education is preferred for this position?
A Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field is preferred.
48forty Solutions
Pallet management and logistics services provider
About 48forty Solutions
48forty Solutions provides pallet management services in the logistics and supply chain market, focusing on the retail sector. They offer new, custom, and recycled pallets, along with retrieval and recycling services, helping businesses manage their pallet inventory sustainably. The company distinguishes itself by investing in technology and training, which enhances their service quality and efficiency. Their goal is to improve supply chain operations for their clients while promoting sustainability.
Alpharetta, GeorgiaHeadquarters
1992Year Founded
$25KTotal Funding
BUYOUTCompany Stage
Consulting, Industrial & ManufacturingIndustries
1,001-5,000Employees
Risks
Rising raw material costs may impact recycled pallet production profitability.
Labor shortages could hinder operational efficiency and client service.
Integration challenges from recent acquisitions may lead to operational inefficiencies.
Differentiation
48forty Solutions is the first to offer SFI-certified recycled pallets in North America.
The company has a vast network of over 225 facilities, enhancing service reach.
Recent acquisitions, like Taylor Pallets, expand their service offerings and market presence.
Upsides
Growing demand for sustainable packaging boosts the recycled pallet market.
IoT integration enhances supply chain visibility and operational efficiency.
E-commerce growth increases demand for efficient pallet management solutions.
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