[Remote] Technical Support Engineer - APAC at Markforged

Asia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial 3D Printing, BiotechnologyIndustries

Requirements

Candidates must have proven experience as a Technical Support Engineer or a similar role with success in complex systems. Excellent English communication skills, both verbal and written, are essential. Working knowledge of compressed gas cylinders, gas equipment, or similar high-pressure systems is advantageous, as is competence in Salesforce or other CRM systems. Experience with international teams is beneficial. The ability to travel up to 60% and attend meetings outside of standard hours is required.

Responsibilities

The Technical Support Engineer will provide excellent technical support to resellers and customers, driving a positive customer experience. They will develop expertise in diverse technologies, investigate, troubleshoot, and resolve customer issues, and contribute to a team providing support via email, web, and phone. Responsibilities also include collaborating with other Markforged teams for continuous improvement, creating and improving technical documentation, and providing technical training to partners and customers.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Technical Documentation

Training

Partner Support

Markforged

3D printing technology for industrial applications

About Markforged

Markforged specializes in advanced 3D printing technology, focusing on metal and carbon fiber materials. The company produces industrial 3D printers and offers proprietary software, such as Eiger and Blacksmith AI, which optimize the printing process and ensure high-quality output. Markforged's products allow clients in various sectors, including aerospace, automotive, and healthcare, to create durable parts quickly and cost-effectively, addressing the limitations of traditional manufacturing methods. Unlike its competitors, Markforged combines hardware sales, software subscriptions, and material sales into a comprehensive solution for industrial 3D printing. The company's goal is to lead the industrial 3D printing market by providing efficient and effective manufacturing solutions.

Watertown, MassachusettsHeadquarters

2013Year Founded

$338.4MTotal Funding

IPOCompany Stage

Hardware, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Medical, dental, vision, life & disability insurance

401(k)

Equity

Parental leave

Unlimited vacation

Unlimited 3D printing

Wellness programs

Employee assistance program

Risks

Litigation with Desktop Metal over the merger could delay strategic plans.

Emerging competition from AI-driven design platforms like Backflip may disrupt market position.

The $25M lawsuit settlement with Continuous Composites may impact financial resources.

Differentiation

Markforged specializes in advanced 3D printing with metal and carbon fiber materials.

The company offers a comprehensive end-to-end solution, including hardware, software, and materials.

Markforged's proprietary Eiger software and Blacksmith AI optimize and ensure high-quality printing.

Upsides

The merger with Nano Dimension could expand Markforged's market reach and capabilities.

Markforged's Vega filament launch aligns with growing aerospace demand for high-performance materials.

The settlement of IP litigation allows Markforged to focus on innovation and growth.

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