[Remote] Technical Support Engineer at Appspace

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
Working knowledge of databases such as SQL or MY SQL
Understanding of TCP/IP networking, DNS and proxies is a plus
Proficiency in Microsoft Outlook & office suite
Basic experience with graphic design and/or video editing suites not required, but a plus
Excellent written and verbal communication
Outgoing, helpful, and passionate about providing excellent customer service
Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
Bachelor’s degree or equivalent/related work experience (2-5 years)
Working knowledge of JIRA and Salesforce preferred
Resourceful, detail-oriented, and IT savvy
Self-motivated, patient, and able to accomplish multiple tasks at once with little supervision

Responsibilities

Provide first response and technical support issue resolution via chat, email, phone and remote sessions
Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause
Escalate cases requiring advanced technical skill
Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate
Serve as the client’s subject matter expert for the Appspace platform and app
Identify operational issues via retrieval and evaluation of errors and logs
Problem solve and embrace technical curiosity to research issues when needed
Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingNetworkingTCP/IPFirewallsCisco Digital MediaChrome OSSalesforceCRMLogs AnalysisRemote Sessions

Questions & Answers

Common questions about this position

What is the compensation or salary for this Technical Support Engineer role?

This information is not specified in the job description.

Is this Technical Support Engineer position remote or does it require office work?

Appspace offers a flexible work culture with global office locations, allowing you to work wherever and however you're at your best.

What skills and experience are required for the Technical Support Engineer role?

Key requirements include experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments, working knowledge of databases such as SQL or MySQL, proficiency in Microsoft Outlook & office suite, and excellent written and verbal communication. Prior experience in technical support is strongly preferred, along with a Bachelor’s degree or equivalent 2-5 years of related work experience.

What is the company culture like at Appspace?

Appspace fosters a flexible work culture focused on creating better work experiences, building lasting connections, enjoying work, and helping employees grow their roles.

What makes a strong candidate for the Technical Support Engineer position?

Strong candidates are resourceful, detail-oriented, IT savvy, self-motivated, patient, able to multitask with little supervision, and passionate about excellent customer service, with prior technical support experience.

Appspace

Workspace management and employee communication platform

About Appspace

Appspace provides a workspace management platform that enhances communication and operational efficiency within organizations, particularly in the healthcare and public sectors. The platform allows for content delivery to workplace devices, such as digital signage, and helps manage physical spaces through features like fast check-ins, capacity management, and reservations for desks and rooms. Additionally, it offers tools for analyzing visitor volume and behaviors to optimize space utilization. Appspace operates on a subscription-based model, ensuring a steady revenue stream while continuously updating its services. The platform also serves as a central hub for employee communication, providing access to announcements and tools for all employees, including frontline workers. Appspace's flexibility and scalability make it a valuable partner for organizations aiming to improve their work environments and employee engagement.

Dallas, TexasHeadquarters

2002Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

201-500Employees