[Remote] Technical Support Engineer at Apixio

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Application Security, SaaS, DevOpsIndustries

Requirements

3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms
Tier 3-level troubleshooting skills across: Source control systems (GitHub, GitLab, Bitbucket), APIs (REST/GraphQL, authentication, integrations), Cloud platforms (AWS and GCP required; Azure a plus), Monitoring & observability tools (Grafana or similar), Operating systems (Linux/Windows), Containers & orchestration (Docker, Kubernetes), CI/CD pipelines (Jenkins, GitHub Actions, GitLab, Azure DevOps), Databases (PostgreSQL/MySQL)
Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation
Excellent customer communication skills: able to explain complex technical issues in plain language
Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones

Responsibilities

Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution
Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations
Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket
Work with Grafana dashboards and monitoring tools to diagnose system and integration problems
Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements
Provide clear, proactive communication with customers, managing expectations during high-impact issues
Share knowledge through documentation, runbooks and training sessions to empower customers and teammates
Advocate for customers internally, ensuring their needs influence product priorities and enhancements

Skills

Key technologies and capabilities for this role

GitHubGitLabBitbucketRESTGraphQLAWSGCPGrafanaLinuxWindowsDockerKubernetesJenkinsGitHub ActionsAzure DevOpsPostgreSQLMySQLPythonBashPowerShell

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, the role is in a remote-first environment where you need to be comfortable collaborating across time zones.

What technical skills are required for the Technical Support Engineer role?

Required skills include Tier 3-level troubleshooting across source control systems (GitHub, GitLab, Bitbucket), APIs (REST/GraphQL), cloud platforms (AWS and GCP), monitoring tools (Grafana), OS (Linux/Windows), containers (Docker, Kubernetes), CI/CD pipelines (Jenkins, GitHub Actions), databases (PostgreSQL/MySQL), and scripting (Python, Bash, PowerShell).

What is the experience level required for this position?

The role requires 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms, along with Tier 3-level troubleshooting experience.

What is the company culture like at Apiiro?

Apiiro emphasizes 'OneTeam, One Mission' with a collaborative environment that tears down walls, listens to every voice, and strives for greatness by pushing forward and aiming higher.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates have 3+ years of Tier 3 technical support experience in SaaS/AppSec/DevOps, excellent troubleshooting across cloud/CI/CD/SCM tools, scripting skills, and outstanding customer communication abilities in a remote-first setting.

Apixio

AI-driven healthcare analytics platform

About Apixio

Apixio focuses on healthcare analytics by using artificial intelligence and machine learning to analyze clinical documents for health plans and providers. Their platform automates coding and auditing processes, improving accuracy and efficiency compared to traditional methods. By specializing in risk adjustment, Apixio helps clients predict healthcare costs and enhance patient care. The company's goal is to unlock the potential of clinical data to improve healthcare delivery and outcomes.

San Mateo, CaliforniaHeadquarters

2009Year Founded

$35.1MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees

Benefits

Compensation - Competitive salary, 401k match, and stock options

Health insurance - Exceptional medical, dental, and vision coverage

Career development - Annual stipend for professional events and education

Health & Wellness - Annual stipend for health and wellness programs

Time off - Generous vacation policy, paid holidays, and parental leave

Grub - Catered lunches, healthy snacks, and refreshing drinks

Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service

Events - Team parties, outings, employee recognition, and happy hours

Risks

Integration with existing EHR systems may face resistance from healthcare providers.

The healthcare analytics market is becoming increasingly competitive with new entrants.

Data privacy and security concerns could lead to regulatory challenges for Apixio.

Differentiation

Apixio uses AI to automate coding and auditing, improving efficiency and accuracy.

The company offers centralized patient health profiles for better data-driven insights.

Apixio's platform supports risk adjustment and payment integrity for healthcare organizations.

Upsides

AI-driven predictive analytics are gaining traction, enhancing Apixio's service offerings.

The demand for AI solutions in healthcare is projected to grow significantly by 2026.

Apixio's partnership with Vim enhances real-time insights at the point of care.

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