Technical Support Engineer at Cohesity

Tokyo, Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Security, Technology, Enterprise SoftwareIndustries

Requirements

Experience across multiple core technologies: Operating Systems (Linux Red Hat, Microsoft Windows), System Administration (Server Hardware, Software, maintenance, troubleshooting), Networking (TCP/IP, TLS, PKI, Firewalls, Routing, VLANs, Link Aggregation 802.3ad balanced-alb, Authentication LDAP Active Directory, DNS, NFS, CIFS), Storage (LVM, RAID, DAS, SAN, NAS, Software-Defined Storage, SAS, Fibre Channel), Diagnostics (Log Analysis, Process Tracing, Debugging, Kernel Panic, Root Cause Analysis), Observability (Application Performance Management, reliability, availability, serviceability), Infrastructure (Data Centre Operations/Management)
Knowledge of Cohesity product offerings
Experience with Enterprise Information Systems, Application Servers, and Hardware Infrastructure
Virtualization: VMware, Hyper-V, RHV, Nutanix, Containers (Docker, Podman)
Kubernetes
Databases: Microsoft SQL Server/MySQL/PostgreSQL, Oracle Database, IBM DB2, Microsoft Exchange/Microsoft 365
Storage: DAS/NAS/SAN (Switches, Zoning, HBA, SFP, WWN, WWPN)
Cloud: Object Storage (AWS, Azure, GCP), on-premises disaster recovery solutions
Basic familiarity with SaaS
Deep technical expertise
Excellent communication and customer service skills
Passionate about providing high-level support
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Responsibilities

Respond to customer inquiries (voice or other digital communications) for assigned product(s) within a Technical Support Engineer environment
Provide technical support to Cohesity customers, partners, and field support staff with varying levels of support maintenance entitlements (entry-level through premier-level)
Focus on diagnosing, troubleshooting, and debugging Cohesity software and hardware, including cloud platforms
Work with Cohesity customers, partners, and field reps by answering technical questions and providing solutions for Cohesity products, including cloud infrastructures
Participate in the Technical Support Engineer Process Community Meetings and Innovation Teams to improve areas impacting Customer Success
Participate in Product Previews for New Product Releases
Participate in projects and support Enablement Functions and UAT testing for various initiatives
Work effectively in a collaborative operating environment, partnering with internal and external technical support teams of various technical expertise levels
Mentor and assist other Technical Support Engineers (TSEs) in product knowledge and processes
Participate in or conduct internal and external hiring interviews
Diagnose technically complex and/or politically sensitive case issues and engage senior team members to resolve

Skills

Technical Support

Troubleshooting

Debugging

Customer Service

Communication

Software Support

Hardware Support

Cloud Platforms

Linux

Networking

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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