Technical Support Engineer at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, MarketingIndustries

Requirements

Must be a technical graduate
At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
Excellent organizational skills - ability to prioritize, lead, multi-task and execute projects involving multiple departments
Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply
Excellent analytical skills and ability to navigate challenging situations in a professional manner
Ability to multi-task and perform effectively under pressure
Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
Fluency in multiple languages a plus
General cultural awareness, particularly for agents who are supporting customers in region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

Responsibilities

Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met
Ensure prompt and complete resolution of technical challenges and business issues
Advocate customers’ priorities internally within Marketo
Serve as an authority, in specific functional and technical areas of the Marketo technology
Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base
Be part of a 24x7 Support Team

Skills

Key technologies and capabilities for this role

Technical SupportCustomer SupportCase ManagementSaaSMarketing Automation

Questions & Answers

Common questions about this position

What experience is required for the Technical Support Engineer role?

Candidates must be a technical graduate with at least 2 years of progressive experience diagnosing and resolving problems in a complex software environment, plus technical support or implementation experience with enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA in a SaaS environment.

What are the key responsibilities of this position?

Responsibilities include providing exceptional customer support, ensuring prompt resolution of technical and business issues, advocating for customers internally, serving as an authority in Marketo technology areas, communicating clearly, and sharing methodologies to improve team efficiency.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Adobe's company culture look like for this role?

Adobe is committed to creating exceptional employee experiences with equal opportunity, values standout team players who influence SaaS technology, and partners with employees for an exciting work culture as part of a 24x7 support team.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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