Technical Support Engineer

Colombia

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$65,400 – $158,700Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should have a proven track record of 5-7 years in a Technical Support role, possessing a CCNA, Network+, or SSCA SIP certification or equivalent experience, and demonstrating an understanding of network firewalls, switches, systems, and tools. Prior CCaaS/VoIP experience is also required.

Responsibilities

The Technical Support Engineer will take ownership and resolve cases in Tier 2 Support technology domains, contribute to organizational success by meeting individual goals and metrics, communicate promptly and consistently with customers, prioritize urgent requests, maintain proficiency with Zoom products and features, and create documentation and training materials. They will also be flexible and available for after-hours or on-call support when needed, and manage internal procedures across departments.”} 2024-05-03T16:12:37Z`

Skills

Network+

CCNA

SSCA

SIP

Network firewalls

Switches

VoIP

Troubleshooting tools

Customer support

Documentation

Training

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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