AlphaSense

Technical Support Engineer

United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Market Intelligence, Software as a Service (SaaS)Industries

Requirements

Candidates should possess at least 5 years of experience in technical support, IT operations, or a related field, demonstrating strong communication skills and the ability to explain complex technical concepts to diverse audiences. They should also exhibit a proactive and customer-first mindset, adaptability, and a willingness to continuously learn and improve, along with an enjoyment of working within an entrepreneurial team.

Responsibilities

The Technical Support Engineer will serve as a key technical resource and advocate for customers, tackling complex technical challenges and driving customer satisfaction by providing exceptional technical support, collaborating with L1 support and R&D teams to ensure timely and effective resolution of customer issues, and ensuring smooth deployment, troubleshooting, and optimization of customer solutions within AlphaSense’s platform and products.

Skills

Customer Support
Technical Troubleshooting
AI/Market Intelligence
Content Analysis
Platform Utilization

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

Key Metrics

New York City, New YorkHeadquarters
2011Year Founded
$1,248.2MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Company Equity
Performance Bonus
Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.
Tegus acquisition poses integration challenges, potentially disrupting service delivery.
Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.
The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.
AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.
The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.
AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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