Technical Solutions Lead
Arcadia- Full Time
- Junior (1 to 2 years)
Candidates should possess at least 5 years of experience in technical support, IT operations, or a related field, demonstrating strong communication skills and the ability to explain complex technical concepts to diverse audiences. They should also exhibit a proactive and customer-first mindset, adaptability, and a willingness to continuously learn and improve, along with an enjoyment of working within an entrepreneurial team.
The Technical Support Engineer will serve as a key technical resource and advocate for customers, tackling complex technical challenges and driving customer satisfaction by providing exceptional technical support, collaborating with L1 support and R&D teams to ensure timely and effective resolution of customer issues, and ensuring smooth deployment, troubleshooting, and optimization of customer solutions within AlphaSense’s platform and products.
AI-driven financial research platform
AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.