Technical Support Engineer at Andersen Corporation

Omagh, Northern Ireland, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Heavy EquipmentIndustries

Requirements

Proven track record of working in a customer facing environment
Strong knowledge and experience on electrical, mechanical and hydraulic systems
Strong experience working in a mechanical or electrical engineering environment
Experience in the installation & maintenance of heavy plant / machinery
Experience with 3-phase electrical control systems including AC inverters (advantageous)
Experience in quarry / crushing & screening industry (advantageous)
Further education qualification in mechanical or electrical systems (advantageous)
Degree level educated (advantageous)
Someone who cultivates a team spirit with the respect of others’ ideas and requirements
Ability to work on own initiative and involve other departments as deemed necessary
Ability to work in an environment that is fluid with constantly changing priorities
Ability to handle multiple tasks at one time
Creativity, innovative thinking and excellent problem solving skills
Experience with Microsoft Office tools
Excellent communication skills both written and spoken
Good Presentation and interpersonal skills
Able to assess workload and commit to realistic timelines with given resources
Must be flexible in terms of hours worked and travel on short notice when and where is necessary

Responsibilities

Provide technical support to the Finlay/Prostack/MDS/Magna dealers & customers network via telephone and internet based MP Helpdesk (CRM)
Troubleshoot mechanical, electrical and hydraulic faults whilst working closely with our dealer’s service team
Collaborate with our engineering & quality teams to ensure referral of all issues are dealt with on a timely basis to enable ongoing product improvements
Perform root cause analysis on issues reported through service, warranty and helpdesk
Develop technical procedures including creation and verification of standard operating procedures
Maintenance of service reference guides, dealer PDI and commissioning documentation
Assist with new product development with service visits to prototype units
Support product and service safety teams with ongoing projects
When required, support field service team with worldwide travel

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingMechanical SystemsElectrical SystemsHydraulic SystemsRoot Cause AnalysisCRMCustomer ServiceService DocumentationProduct Development

Questions & Answers

Common questions about this position

What is the location for this Technical Support Engineer role?

The position is located in Omagh.

What are the hours of work for this position?

The role requires 39¾ hours per week.

What key skills and experience are required for this role?

Candidates need strong knowledge of electrical, mechanical, and hydraulic systems, experience in heavy plant/machinery installation and maintenance, and excellent problem-solving and communication skills. Experience with 3-phase electrical control systems and the quarry/crushing industry is advantageous.

Is there travel involved in this Technical Support Engineer position?

The role is mainly desk-based, but offers opportunities for global travel if desired to support customers, dealers, and new product development.

What makes a strong candidate for this Technical Support Engineer role?

A strong candidate has proven customer-facing experience, a track record in mechanical or electrical engineering with heavy machinery, and skills like initiative, multitasking, team collaboration, and innovative problem-solving.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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