Technical Support Engineer - 10886 at Coupa Software

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Software, SaaS, ProcurementIndustries

Requirements

Currently reside within an hour of Bogota, Colombia
2+ years of experience working directly with external customers in a technical support environment, preferably within an enterprise software setting
Excellent written and verbal communication skills, with the ability to convey technical information clearly and effectively
Strong technical knowledge of SQL, MySQL, Linux, and Unix, with familiarity across multiple operating systems
Demonstrated ability to articulate solutions to complex technical problems in a clear and concise manner
Interest in learning scripting languages (e.g., Bash, Shell, Python) and deepening understanding of web technologies such as XML, XSLT, DOM, and HTML
Proven collaboration and problem-solving skills, with a proactive approach to customer success and continuous learning

Responsibilities

Provide second-level techno-functional support across Coupa’s suite of products, including core procurement applications and acquired solutions
Understand customer use cases to help them maximize the value and effectiveness of the Coupa platform
Manage escalations and deliver timely updates to stakeholders in alignment with Service Level Agreements (SLAs)
Diagnose and troubleshoot issues across integrations, workflows, configurations, and APIs while driving root cause analysis and continuous improvement
Collaborate cross-functionally with Product, Engineering, Cloud Operations, and Customer Success teams to ensure efficient issue resolution
Contribute to the knowledge base through high-quality documentation and stay current with Coupa releases and certifications

Skills

Technical Support

Cloud Platforms

Procurement Software

Customer Escalations

SaaS

Troubleshooting

Best Practices

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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