Technical Support - CDMX at A1M Solutions

Mexico City, Mexico City, Mexico

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$14,000 – $16,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

2+ years of experience in Level 1 Support: end-user computing (EUC) support, including image loading and printer configuration
1+ year of experience in Level 2 Support: network support, including switches, routers, console cabling, and structured cabling
1+ year of basic knowledge in Level 3 Support: HP servers, iLO, and Dell management tools
Proficiency in Microsoft Excel, Word, PowerPoint
Networking fundamentals
General IT tools
SharePoint
Advanced English - Conversational (essential - will be evaluated)

Responsibilities

Provide technical support at all three levels: EUC, Network, and Server
Support GSB's various client accounts
Provide technical support to internal GSB clients
Be available for remote support and assistance via help desk
Adhere to GSB policies and customs
Be proactive in identifying and resolving issues
Take care of the company's physical assets when necessary
Monitor company chats and provide support as needed
Work from home and on-site with clients

Skills

Key technologies and capabilities for this role

EUC SupportImage LoadingPrinter ConfigurationSwitchesRoutersConsole CablingStructured CablingHP ServersiLODell Management ToolsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSharePointNetworking Fundamentals

Questions & Answers

Common questions about this position

What is the salary range for this Technical Support position?

The salary range is $14,000 - $16,000 depending on experience.

Is this Technical Support role remote or does it require office presence?

The position is remote with potential for travel, including work from home and on-site with clients, both domestically and internationally.

What technical skills and experience are required for this role?

Required experience includes 2+ years in Level 1 end-user computing support, 1+ year in Level 2 network support, and 1+ year basic knowledge of HP servers and Dell tools. Key skills are Microsoft Excel, Word, PowerPoint, networking fundamentals, general IT tools, SharePoint, and advanced conversational English.

What benefits are offered for this position?

Benefits include home office and field work assignments, legal benefits package exceeding 3 months, caja de ahorro (savings account), major medical expense insurance, and life insurance.

What makes a strong candidate for this Technical Support role?

A strong candidate has the specified experience in Level 1, 2, and 3 support, proficiency in required technical skills and advanced English, and a proactive approach to issue resolution.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees