Associate Technical Support Analyst
CDK GlobalSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: Not specified
A proactive and customer-focused Technical Support Associate (Computer Networking) is needed on behalf of our client. In this role, you will be responsible for providing online demonstrations and training on WiJungle appliances to channel partners and end customers. You will troubleshoot customer queries over calls and emails while managing CRM and associated support applications. This role requires strong technical expertise in firewalls, computer networking, and hotspot appliances, along with excellent communication skills to effectively assist customers.
Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
- Experience: Prior experience in technical support, networking, or firewall troubleshooting.
- Technical Skills: Strong understanding of firewalls, hotspot appliances, and network security principles.
- Communication Skills: Strong communication skills (both verbal and written in English).
- Problem-Solving: Strong logical reasoning and problem-solving skills.
- Customer Service: Customer service and technical troubleshooting experience.
- CRM Experience: Experience managing CRM systems and support applications (a plus).
Responsibilities
- Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
- Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
- Manage the CRM system and support applications to ensure smooth service delivery.
- Provide technical assistance to customers, ensuring a seamless experience with networking products.
- Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.
Application Instructions
- Interested candidates should expect to hear from the employer within 1-2 weeks.
- For unsuccessful candidates, no follow-up communication will be provided.
- Visit Getsubstance.co Pte. Ltd. for more information.
Company Information
- Company: Getsubstance.co Pte. Ltd.
- EA License No: 24C2398
- Department: Operations & Business Support
- Published: 2025-02-16
- Remote: Yes
- Language: English (en)
Skills
Firewalls
Computer Networking
Hotspot Appliances
Network Security
CRM Systems
Customer Service
Technical Troubleshooting
Communication Skills
Problem-Solving
Substack
Digital publishing platform for subscription-based content
About Substack
Substack is a digital publishing platform that connects writers and readers. It allows creators, such as authors, journalists, and chefs, to share their work through newsletters, blogs, podcasts, and videos. Creators can set their own subscription fees, ranging from $5 to $27 per month, enabling them to earn money directly from their content without relying on traditional publishing or advertising. Substack handles administrative tasks, billing, and technical support, allowing creators to focus on their writing. The platform also helps creators grow their audience, as a significant portion of new subscriptions comes from within the Substack network. Substack earns revenue by taking a percentage of the subscription fees, aligning its success with that of its creators. The goal of Substack is to empower creators to monetize their work while providing the necessary tools for managing and expanding their subscriber base.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$97.5MTotal Funding
ANGELCompany Stage
Consumer Software, EntertainmentIndustries
1,001-5,000Employees