Network Engineer II (Remote)
KUBRA- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field, and prior experience in technical support, networking, or firewall troubleshooting. Strong understanding of firewalls, hotspot appliances, and network security principles is required, along with experience managing CRM systems and support applications, which is a plus.
The Technical Support Associate will conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances, troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails, manage the CRM system and support applications to ensure smooth service delivery, provide technical assistance to customers, maintain detailed records of customer interactions, reported issues, and troubleshooting steps, and collaborate with internal teams to escalate and resolve complex technical challenges. Staying up to date with network security trends, firewall configurations, and hotspot appliance technologies is also a key responsibility.
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