Technical Support Analyst I at Global Payments

Cologne, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial TechnologyIndustries

Requirements

Bachelor's Degree in Computer Science, Management Information Systems preferred; other degrees considered
Typically no relevant experience required
Previous experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plus
Learns to use professional concepts and applies company policies and procedures to resolve routine issues
Works on problems of limited scope, follows standard practices and procedures
Builds stable working relationships internally
Normally receives detailed instructions on all work
Client facing communication skills - Builds positive customer relationships, and works with clients to understand and respond to issues
Problem resolution skills - Investigates and provides solutions to issues, incidents, and problems
Organization - Prioritizes work according to business need, with minimal support

Responsibilities

Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, MDM platform, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices
Assists in determining suitable software to meet user requirements
Troubleshoots software and hardware failures and identifies network problems when they relate to servers, desktop or laptop computers, MDM platform, or related peripheral equipment
Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation
Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc
Sets up and configures appropriate hardware and software for new team members as primary analyst
Assists with maintaining the functionality and efficiency of computer and user objects in active directory
Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members
Builds and configures infrastructure underpinning LAN services, as directed under supervision
Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution
Delivers replacement equipment, as directed
Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting
Reviews and updates basic and standard departmental documentation, as directed
Assists with adherence to technology policies and compliance with all security controls, as directed
Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed

Skills

Key technologies and capabilities for this role

WindowsMacOSMDMVDIActive DirectoryLANHardware TroubleshootingSoftware InstallationDevice ImagingEmail Configuration

Questions & Answers

Common questions about this position

What are the minimum qualifications for the Technical Support Analyst I role?

A Bachelor's Degree is required, preferably in Computer Science or Management Information Systems, though other degrees are considered. Typically no relevant experience is required.

What preferred qualifications are there for this position?

Previous experience in an IT Server or Network environment is preferred.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture does Global Payments offer?

Global Payments has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology and software solutions to help companies grow.