Technical Support, Analyst at Visa

Cardiff, Wales, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, TechnologyIndustries

Requirements

Experienced in a second line support role and with incident management
Able to confidently speak with different teams and knowledge sets
Able to work independently and efficiently
Excellent knowledge of SQL, monitoring tools like Datadog, and experience using support platforms such as Zendesk
Understanding of infrastructure and DevOps concepts
Strong team working skills, ability to handle workload, and meticulous attention to detail
Level-headed with outstanding organisation and prioritisation abilities
Superb interpersonal skills, both written and verbal
Eager to learn new skills and processes
Ability to find solutions to emerging problems
Curiosity about the payments, financial services, technology, or FX industry

Responsibilities

Reply promptly to issues, questions, and requests raised, ensuring SLAs are met
Take responsibility for owning incidents and leading them through to completion, following the Incident Management process
Work closely with Customer Operations Specialists and Development and Infrastructure teams to ensure outstanding end-to-end support
Proactively contribute to monitoring and alerting solutions
Locate and investigate bugs, alerts, and other issues as they are raised
Suggest system improvements to reduce the need for manual intervention
Help maintain a backlog of solutions to problems, collaborating with product teams
Write and update system and process documentation
Where vital, build SQL update statements to be issued as change requests
Understand workflows for both customers and back office users and timelessly debug system issues through incident ownership
Log identified problems and regularly discuss with the team to ensure shortcomings are addressed

Skills

Incident Management

SQL

Debugging

Monitoring

Alerting

System Documentation

Change Requests

SLA Management

Visa

Global digital payment network provider

About Visa

Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.

San Francisco, CaliforniaHeadquarters

1958Year Founded

$55.8MTotal Funding

ANGEL_INDIVIDUALCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Technical Support, Analyst at Visa

Requirements

Responsibilities

Skills

Visa

About Visa

Benefits

Health Insurance.

Life Insurance.

Dental Insurance.

Disability Insurance.

Accidental Death & Dismemberment Insurance.

Risks

CBDCs could reduce reliance on Visa's payment network.

'Buy Now, Pay Later' services may decrease traditional credit card transactions.

Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

Differentiation

Visa operates a global digital payment network connecting millions daily.

The company focuses on financial inclusivity and sustainability in its operations.

Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

Upsides

Visa's partnership with fintechs enhances cross-border payment solutions.

Adoption of blockchain technology could revolutionize digital payments.

AI-driven fraud detection systems are reducing fraudulent activities.

Support Engineer

Technical Support Specialist

IT Support Engineer

Systems Support Specialist

Customer Support Engineer