Technical Support Analyst

Paris, Île-de-France, France

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, EdTech, SaaSIndustries

Requirements

Candidates must be fluent in both English and Italian. The ability to conduct chat or email conversations within a highly technical environment for up to 8 hours per day is essential. Applicants should possess strong troubleshooting skills, the ability to comprehend complex technical material, and maintain positive, professional interpersonal skills. Flexibility to work shifts between 7 am and 8 pm, with potential schedule changes based on business needs, is also required.

Responsibilities

The Technical Support Analyst will serve as the primary point of contact for customer issues and questions regarding the Docebo platform. Responsibilities include addressing customer concerns via chat, ticketing systems, and screen sharing, troubleshooting technical issues by gathering information to identify root causes, and taking appropriate action for quick resolution. The role also involves advocating for customers during escalations, following up in a timely manner, researching technical problems, and managing customer expectations regarding response and resolution times.

Skills

Technical Support

Troubleshooting

Customer Service

Learning Platforms

Ticketing Systems

Chat Support

Video Conferencing

Screen Sharing

Problem Solving

Communication

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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