Technical Sourcer (FTC & Perm) at Intercom

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AIIndustries

Requirements

3+ years of technical sourcing experience, ideally in high-growth, fast-paced environments
Proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML, and engaging deeply technical talent globally
A strategic mindset with a proactive approach to talent discovery—you don’t wait for reqs to get started
Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open-source projects, technical communities like GoogleScholar, Stack Overflow, arXiv)

Responsibilities

Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research
Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles
Proactively identify and engage passive candidates through innovative sourcing methods—including GitHub, GoogleScholar, Stack Overflow, arXiv, open-source communities, tech events, and bespoke search strategies
Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity
Act as a thought partner within the Talent team—bringing fresh ideas, sharing best practices, and helping elevate our sourcing function
Build and nurture long-term relationships with potential candidates, creating a strong talent network for future hiring needs
Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns
Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness

Skills

Technical Sourcing

LinkedIn Recruiter

Boolean Search

ATS

Candidate Engagement

Talent Pipelining

Software Engineering Recruiting

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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