Technical Services Specialist at Stryker

Ankara, Ankara, Turkiye

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor's degree in Biomedical Engineering or a relevant field
Fluency in both English and the local language
Excellent command of Microsoft Office tools (Word, Excel, PowerPoint) and strong general computer skills
Strong technical aptitude and problem-solving abilities
Proven ability to manage time effectively and handle multiple tasks and projects simultaneously
Ability to work under pressure and manage conflicts professionally
Detail-oriented with a strong sense of confidentiality and task completion
Excellent communication and presentation skills, strong interpersonal abilities
Previous experience in a similar role is a plus
Willingness to travel 60%

Responsibilities

Fault detection and repair of company products
Undertake the service and repair of company products to the required standards
Test company products and provide fully complete test and service reports
Perform upgrades on company devices as required
Conduct periodic maintenance visits and perform calibrations on company devices as required
Inform supervisor about critical levels of spare parts inventory to fulfill warranty downtime obligations
Establish relations with key stakeholders affecting the decision to purchase Customer Support products and services, as well as with existing/potential customers to improve and maintain continuity of such relations
Support service partners/dealers and team members in troubleshooting company products
Ensure all relevant repair/service information is entered into the database (or its replacement)
Report and handle any customer complaints received by the service department within company quality system guidelines

Skills

Key technologies and capabilities for this role

Biomedical EngineeringMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTroubleshootingProduct RepairCalibrationTestingProblem Solving

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position requires onsite work.

What education and skills are required for this role?

A Bachelor's degree in Biomedical Engineering or a relevant field is required, along with fluency in English and the local language, excellent Microsoft Office skills, strong technical aptitude, problem-solving abilities, time management, communication skills, and the ability to work under pressure.

How much travel is involved in this job?

The role involves 60% travel.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Technical Services Specialist role?

Candidates with a Bachelor's in Biomedical Engineering, fluency in English and the local language, strong technical and Microsoft Office skills, plus previous experience in a similar role stand out.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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