Technical Service Supervisor at Baxter International

Petaling Jaya, Selangor, Malaysia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s Degree in Engineering
Minimum 7-8 years of experience managing, directing and planning of field service in a medical device company
Familiar with Malaysian Standard MS2058-2009
Team player with positive work attitude
Strong analytical and conceptual skills and good communication skills
Willing to travel frequently within Malaysia

Responsibilities

Lead and manage the technical service team in terms of installation, trouble-shooting, preventive and corrective maintenance of machines at hospital
Develop and direct implementation of plans to achieve service goals that support the objective of the business served
Develop constructive relationship with each business served and ensure such relationship exist throughout the technical services organization. Troubleshoots problems and develop bridge-building solutions that improve these relationships
Manage technical service support to distributors in the region and maintain high level service level to end customers
Ensures the effective management of expenses, time and inventory to ensure optimal use of resources
Ensure provision of effective formal training as well as development of professional skills and behaviors for subordinates
Work with internal and external resources to resolve problem of high complexity
Exerts considerable influence on technical services objectives and long-range goals
Understand customer issues and work with the businesses to resolve problems with product, procedures and policies, driving change where necessary to resolve these issues
Constantly analyzes changing business and customer needs and plans organizational or system changes to address these changes
Develop and effectively manage systems with a high degree of responsiveness and flexibility to meet the service and information needs of customers and management

Skills

Key technologies and capabilities for this role

Team LeadershipTroubleshootingPreventive MaintenanceCorrective MaintenanceMachine InstallationTrainingInventory ManagementCustomer Relationship ManagementProblem Resolution

Questions & Answers

Common questions about this position

What experience is required for the Technical Service Supervisor role?

A Bachelor’s Degree in Engineering and minimum 7-8 years of experience managing, directing and planning of field service in a medical device company are required. Familiarity with Malaysian Standard MS2058-2009 is also needed.

What key skills are needed for this position?

Candidates need to be a team player with positive work attitude, strong analytical and conceptual skills, and good communication skills.

Is travel required in this role?

Yes, candidates must be willing to travel frequently within Malaysia.

What is the company culture like at Baxter?

Baxter's culture is driven by courage, trust, and collaboration, where colleagues are united by the mission to Save and Sustain Lives, and every individual is empowered to take ownership and make a meaningful impact.

What makes a strong candidate for this Technical Service Supervisor position?

A strong candidate will have 7-8 years of field service management experience in medical devices, engineering degree, familiarity with Malaysian standards, team player attitude, strong analytical skills, and willingness to travel frequently.

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

Land your dream remote job 3x faster with AI

Try Jobo Free